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Contract Planning Administrator

sureserve.co.uk Logo

Sureserve

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Location:
United Kingdom , Liverpool

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Contract Type:
Not provided

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Salary:

26208.00 GBP / Year

Job Description:

Contact Centre Administrators are a key part of our team, providing frontline support and outstanding customer service for our social housing and public sector clients. Serving as the primary point of contact for customer service inquiries. Ensuring seamless operations between our engineering teams and customers, maintaining high standards of service delivery and contractual compliance.

Job Responsibility:

  • Coordinate and schedule engineering tasks for both planned works and responsive repairs ensuring optimal allocation of resources
  • Maintain and update work schedules, following up on incomplete jobs, rescheduling or adjusting for any changes or emergencies
  • Liaise with engineers to confirm availability and job completion timelines
  • Manage customer complaints and issues, ensuring swift resolution and maintaining customer satisfaction or escalating where necessary

Requirements:

  • Practical experience in contract administration, or similar, ideally within the gas or energy sector
  • Excellent communication skills gained within a customer focused capacity and confident communicating with clients, residents, engineers and management effectively
  • Strong organisational skills with the ability to manage multiple tasks simultaneously and prioritise effectively
  • Ability to work under pressure, managing challenging situations calmly with problem/decision making skills
  • Adaptable and flexible to deal with fast changing situations and environments, an agile mindset
  • IT literate with proficiency in in MS Office (Word, Excel, Access) and have the ability to learn new systems quickly
What we offer:
  • Contributory pension scheme
  • Life assurance
  • 20 days + Bank holidays (service based increasing holiday scheme)
  • Enhanced maternity, paternity, adoption leave and other family friendly policies
  • Sureserve Benefits Hub, accessing over 1000 retail discounts
  • Virtual GP service, available for employees and immediate family
  • Employee Assistance Programme (EAP)
  • Bike2Work Scheme
  • EV Car Scheme
  • Employee engagement events and “Employee Voice” programmes
  • Strong opportunities for career growth and development
  • “Sureserve Legends” – celebrating the fantastic ways in which our employees live our values

Additional Information:

Job Posted:
December 12, 2025

Work Type:
On-site work
Job Link Share:

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