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The Contract Operations manager/expert is responsible for managing the end-to-end contract lifecycle, ensuring smooth coordination between Finance, Sales, Project Management, and customers. This role ensures contracts are properly registered, assigned, monitored, and executed while supporting operational excellence and timely cash collection.
Job Responsibility:
Manage the full contract lifecycle – from creation and setup to execution, renewal, and closure, ensuring data accuracy and proper documentation
Act as a central coordination point between Finance, Sales, Project Managers, and other internal teams to ensure clear ownership and smooth contract execution
Monitor contract performance and service delivery, ensuring alignment with SLAs, KPIs, and customer expectations
Support financial processes, including purchase orders, invoicing alignment, and cash collection tracking in collaboration with Finance and O2C teams
Maintain strong customer relationships, proactively monitoring contract status and ensuring timely issue resolution
Identify risks and manage escalations related to delivery or financial performance, while contributing to process improvements and optimization of contract management workflows
Requirements:
Proven experience in contract management, operations, or project coordination
Strong organizational and multitasking skills, with the ability to manage multiple contracts simultaneously
Proficient language skills in French and English
Excellent communication and stakeholder management skills, working across cross-functional teams
High attention to detail and a process-oriented mindset
Strong problem-solving skills, with the ability to identify risks and handle escalations
Understanding of contract lifecycle and financial processes
Experience with SaaS or service delivery is a plus
Nice to have:
Experience with SaaS or service delivery is a plus
What we offer:
Professional Growth in a Global Company
Individual Career Path
Talent Program
E-Learning Hub
Knowledge Sharing Programs and Trainings
Mentor Support
Flexible Working Hours
Home Office (upon agreement)
26 Paid Vacation Days + 4 additional days as per our Wellness Friday initiative