Contract Master Data Analyst

• Research and resolve P003 Customer No Match chargeback and tracing errors and audit, cleanse, and update the distributor end customer cross reference (PCR) to BD SAP customer accounts to support sales trace processing
• Analyze reported P003 errors and issues with PCR entries, to resolve issues by finding correct matches and updating the PCR in coordination with Customer Master Data Management (CMDM), Business Analytics, and Contract Operations teams
• Coordination of end customer account research and maintenance for all Top 12 Distributors as well as for reported issues from stakeholder teams
• Utilize technical skills to perform business analytics, data collection, and build automation that optimize efficiency and accuracy with distributor end customer error resolution for chargebacks and tracings
• Perform business analytics and provide actionable reporting to assist in efficient and accurate distributor end customer maintenance, matching, cross referencing, and chargeback error resolution
• Accountable for all aspects of P003 tracing error resolution and data quality for the PCR, and to coordinate corrections and updates with stakeholder teams (CMDM, Business Analytics, and Contract Operations)
• Complete audit and cleansing of PCR files for BD’s top 12 distributors, and resolve PCR issues / corrections submitted by Business Analytics and Contract Operations teams
• Identify data and process improvements related to corrections processed for the PCR
• Partner with customer data management, contracting, membership, and other BD teams to responsively address distributor chargeback related issues and claim processing errors
• Exercise appropriate controls to ensure PCR data quality and minimize financial exposure
• Efficiently research, match and maintain customer master data with regards to timely dispute resolution and Distributor Partner Cross Referencing and the creation and management of Non-Transactional accounts
• Consistently practice policies, procedures, and processes to harmonize all aspects of matching distributor end customers to BD customer master accounts
• Provide regular status and issue reporting for all PCR assignments to keep leaders informed

• 2+ years’ experience across customer account maintenance, master data governance, commercial contract and/or chargeback operations
• Strong technical skills in MS Access and / or Qlikview for comparison, matching, and analysis of customer data
• Analytical problem solver with business acumen and understanding of customer data
• Demonstrated experience in handling large data sets and relational databases
• BA/BS required
• Ability to analyze, interpret and combining the data result sets across multiple sources in order to understand, organize and deliver on critical business requirements to drive solutions

Experience in ERP (SAP / Vistex)