Contract Manager

• Lead and manage a team of highly motivated individuals
• Ensure delivery of total facilities management services to the highest standard
• Drive operational improvement and foster first-class client relationships
• Deliver exceptional customer service levels consistently
• Full budget ownership: manage revenue and costs for the UoL contract
• Responsible for the P&L, operational management, and delivery of a range of leading facilities management services across the UoL estate
• Ensure the portfolio is safe, fit for purpose, and fully operational in line with client expectations
• Oversee customer interfaces and maintain a high-profile, positive image of Atlas at all times

• GCSE in English and Maths or Equivalent
• Accredited Health and Safety qualification e.g. NEBOSH General Certificate or IOSH Managing Safely (Desirable)
• HNC status/NVQ (level 5) or equivalent with membership of BIFM/CIBSE/IET or relevant equivalent
• A proven track record of company policy and procedure management and reviewing, implementing effective change
• Transformation project management experience, including mobilisation
• People management
• Financial control co-ordination, including P&L responsibility and financial targets
• Internal report and performance data production and presentation
• Corporate Customer direct management, including producing customer reports and hosting performance review meetings
• People management experience of large teams of 20+
• Proven track record of auditing service delivery

Accredited Health and Safety qualification e.g. NEBOSH General Certificate or IOSH Managing Safely

• Being part of an Employee Ownership Trust (EOT)
• Creating a culture of shared responsibility, collaboration, and pride