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An established, privately owned Facilities Management provider with a strong national presence is seeking an experienced Contract Manager to oversee the delivery of a key multi-site FM contract. The organisation delivers a full range of M&E and hard FM services, including planned and reactive maintenance, refurbishment, installation, energy conservation and project works across critical environments such as secure estates, defence, infrastructure and education. The Contract Manager will hold full responsibility for the operational, commercial and compliance performance of a designated contract, with a strong focus on mechanical and electrical services. The role requires effective leadership of in-house engineering teams and specialist subcontractors to ensure service excellence, statutory compliance and high levels of client satisfaction. The position is supported by an Assistant Contract Manager and a Contract Administrator, allowing the role to focus on strategic delivery, stakeholder engagement and continuous improvement.
Job Responsibility:
Manage the delivery of reactive maintenance, planned preventative maintenance (PPM) and quoted works in accordance with contractual requirements and SFG20 maintenance standards
Oversee day-to-day service delivery across multiple sites, ensuring performance targets and service level agreements are achieved
Maintain full responsibility for operational and financial performance within the designated region
Ensure all works are delivered in line with statutory, regulatory and contractual compliance requirements
Maintain a consistent and robust approach to Health, Safety, Quality and Environmental (HSQE) standards
Support and participate in audits, inspections and compliance reviews
Prepare and submit quotations for remedial works and additional client requests
Build and maintain strong working relationships with clients, suppliers and subcontractors
Attend site visits, surveys and face-to-face client meetings as required
Lead, manage and support the contract team, including engineers and contract support staff
Drive performance, engagement and development across the team
Conduct performance development reviews (PDRs) and support training and progression plans
Promote a collaborative and solution-focused culture
Review service delivery methods to identify efficiencies, improvements and cost savings
Implement best practice processes to enhance engineering performance and contract outcomes
Requirements:
Proven experience in Facilities Management, with strong knowledge of M&E hard services
Sound technical understanding with strong problem-solving capability
Demonstrable leadership skills with high attention to detail
Ability to manage multiple priorities, work under pressure and meet deadlines
Strong communication skills, able to engage effectively at all levels
Proficient in Microsoft Office (Word, Excel)
Building Services or technical qualification
Health & Safety qualification such as SMSTS, CSCS or IOSH
Nice to have:
Building Services or technical qualification
Health & Safety qualification such as SMSTS, CSCS or IOSH