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Supply Chain Services partners with Housing Associations and Contractors to deliver tailored operational solutions that drive efficiency and cost savings. We add value through best-in-class service, industry expertise, and a comprehensive product offering. Operating across Woking, Staines, and Farnham, this role will require regular travel between locations to support our customers and operations. We pride ourselves on delivering reliable, responsive, and customer-focused supply chain solutions.
Job Responsibility:
Build and maintain strong operational relationships with key stakeholders to ensure seamless collaboration
Act as the primary conduit between customers and our branch network, ensuring consistent service levels and prompt issue resolution
Process all special orders via third-party suppliers or branches, providing customers with regular updates and accurate delivery timelines
Agree and manage customer-specific stock profiles across all brands to meet operational needs
Maximise customer spend with IBMG by securing a greater share of materials and promoting our full product range
Utilise and champion IBMG brands to deliver a comprehensive one-stop-shop solution for customers
Ensure adherence to all contractual commitments and Service Level Agreements (SLAs)
Work closely with key suppliers to recommend sector-relevant products and solutions
Maintain and deliver consistent customer pricing across all brands and branches
Assist in implementing key customer initiatives such as van stock programs, mobile stores, and other efficiency solutions
Successfully manage the onboarding and mobilization of new workstreams for customers
Requirements:
Product Knowledge of Building and Plumbing would be advantageous
Strong communication and stakeholder management skills
Commercial awareness and ability to identify growth opportunities
Excellent organisational and problem-solving capabilities
Ability to work collaboratively across multiple teams and suppliers
Customer-focused mindset with a commitment to service excellence
Full Driving Licence
Nice to have:
Product Knowledge of Building and Plumbing would be advantageous
What we offer:
Competitive salary
Pension scheme and paid holidays
Supportive team and positive work environment
Career development and training
Staff discount on building materials
Employee assistance program
Perks Membership (Discounts available in a variety of retailers)