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Manage the provision of security & business support services to clients within the CBRE portfolio ensuring specific contract and Company performance targets both, financial and operational, are consistently met and/or exceeded. Establishing and maintaining excellent client relationships is essential, as is the ability to keep up to date with market changes and opportunities such that Corps Security is retained as the security provider of choice to our customers. You will be managing sites across Birmingham, Nottingham, Derby, Coventry, Leicester, Stoke and surrounding areas.
Job Responsibility:
Be responsible for all operational colleagues and have a full understanding of the functions covered including – security guarding, electronic solutions such as CCTV & access control, key holding, reception and general business support
To be responsible for staffing levels of contracted, ad-hoc and special events as per customer requirements
To liaise and meet with customers and key clients on a regular basis to review & record contract performance, agree budgets and ensure quality standards are consistently maintained, leading to contract retention
Attend monthly KPI meetings with the client
Monitor and manage revenue and costs in line with the current contract costing model and prepare monthly forecasts
Lead, manage and motivate direct reports, conduct annual appraisals or job chats
Identify areas for additional business, from both current & potential customers
Drive technology, intelligence and innovation within the security guarding portfolio
Manage personal training and career development, attend training sessions as and when required
Check and maintain the accuracy of the monthly & ad hoc invoicing to clients
Participate in Out of Hours/Duty Executive process as and when required
Requirements:
Excellent communication skills and a strong customer focus
A valid SIA Front-Line License - essential
A valid SIA CCTV License – desirable
Previous Security Management experience
Confidence and ability to establish and maintain good and effective working relationships at all levels
Ability to work to deadlines, multitasking and working under pressure
Full UK Driving License - desirable
Excellent IT Skills including Microsoft Software Packages (e.g. Excel)