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We’re hiring a proactive Contract Manager to own end-to-end delivery, commercial performance and client relationships across a portfolio of concurrent projects covering Planned Works, Voids and Responsive Maintenance (RM) projects across a regional housing portfolio. You’ll lead multi-disciplinary teams to deliver right-first-time, hit KPIs/SLAs (FTF, TAT on voids, appointments kept, customer satisfaction) and protect safety, quality, programme and cost.
Job Responsibility:
Portfolio ownership & strategy: Set delivery strategy, resourcing and sequencing across Planned Works programmes (e.g., kitchens/bathrooms, roofing, doors/windows, EWI), Void property works, and Responsive Maintenance
Client & stakeholder management: Primary client interface for planned, voids and RM
chair progress/commercial meetings
manage resident communications and RLOs
ensure KPIs/SLAs and social value commitments are achieved
Commercial & P&L control: Own budgets, forecasts and CVRs
manage valuations, applications, NHF SOR/variations/comp events and final accounts
protect margin, cash and working capital
Contracts & governance: Administer NEC/JCT terms
ensure robust change control, notices and records
maintain risk registers and mitigations across all workstreams
ensure handovers, O&M packs, and statutory/compliance certification (gas, electric, fire, legionella, etc.) are complete
People leadership: Line-manage Senior Site Managers/Supervisors/Schedulers
set objectives, coach performance, balance workloads and plan succession
Supply chain management: Procure, brief and manage subcontractors/DLO
validate competence and RAMS
drive value, delivery and compliance
Reporting & insight: Produce dashboards covering H&S, quality, programme, commercial, risk, FTF, void TAT, and CSAT
use data to drive continuous improvement
Requirements:
Demonstrable success as a Contract Manager (or Senior PM stepping up) running multiple concurrent programmes in Planned Works, Voids and Responsive Maintenance, ideally in housing or public sector
Must hold (or be immediately eligible for) SC clearance and meet/maintain BPSS as a minimum
willing to undergo vetting and periodic renewals
Strong commercial acumen: CVR management, forecasting, valuations, NHF SOR, variations and final accounts (NEC/JCT)
Broad technical knowledge of building fabric, compliance standards and (advantageous) renewables (ASHP/PV) and minor civils
Robust command of H&S/CDM with the ability to set, review and enforce RAMS/permits
Excellent stakeholder skills (client, residents, subcontractors) with clear, confident communication
Data-literate with planning/scheduling and reporting systems experience
Full UK driving licence
SMSTS (or SSSTS), First Aid, Asbestos Awareness
NEBOSH or equivalent H&S qualification
APM/PRINCE2 or equivalent
degree or HNC/HND in a relevant field is advantageous
Nice to have:
Familiarity with MOD standards and procedures (if the contract includes military housing)