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CBW are currently recruiting for an experienced Contract Manager to oversee the delivery of all hard FM services across a recently refurbished, high-profile commercial campus. The role involves managing a dedicated on-site team, including engineers, supervisors, and administrators, ensuring all planned and reactive maintenance activities are completed to the highest standards, and that the properties operate efficiently on a day-to-day basis. The Contract Manager will be responsible for small portfolio of buildings, all within walking distance of each other, coordinating the team to maintain smooth operations across the entire portfolio.
Job Responsibility:
Report directly to the Operations Manager
Oversee and manage agreed KPIs and SLAs to ensure contract performance
Take ownership of the company’s health, safety, and environmental standards on the contract
Plan and coordinate building shutdowns and complex client projects
Ensure adherence to the company’s quality procedures across the site
Manage recruitment and onboarding of new staff as required
Lead the development of all team members, including conducting annual appraisals
Monitor staff attendance, manage absenteeism, and handle disciplinary matters when necessary
Build and maintain strong daily relationships with the client
Oversee all reporting requirements for the contract
Identify and pursue additional business opportunities that enhance client satisfaction and grow contract revenue
Provide technical guidance and support to both the client and the engineering team
Manage the permit-to-work system effectively
Represent the company in client meetings
Maintain a strong understanding of financial performance, including P&L and budget responsibilities
Requirements:
Qualified in an engineering discipline (Electrical or Mechanical)
C&G, HNC, HND or higher
Experience of service delivery across a mobile commercial portfolio (Hard Services)
Previous experience of managing an FM engineering team
A proven track record in commercial building maintenance
Ability to communicate both verbally and in writing with all levels of staff and clients
Ability to manage and prioritise a demanding and varying workload
Excellent communication and customer service skills