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Contract Manager

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360 Resourcing Solutions

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Location:
United Kingdom , Stratford

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Category:
Real Estate

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Contract Type:
Not provided

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Salary:

70000.00 - 80000.00 GBP / Year
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Job Description:

Axis, part of Axis CLC, is a trusted property services specialist delivering responsive repairs, planned works, refurbishments and voids services. We employ more than 1,500 people and support over 250 clients across the UK. Backed by over 110 years of combined experience across the Axis CLC group, we help keep residents safe, properties well maintained and clients fully compliant. The Contract Manager is accountable for contract performance, budget delivery, compliance, resource planning, client satisfaction and the achievement of all KPI and SLA commitments. This role sets the operational strategy for the service, ensures the team delivers day-to-day performance, and drives continuous improvement, innovation, and service transformation across the contract.

Job Responsibility:

  • Provide strategic leadership and full commercial, operational, and client-relationship ownership of the contract
  • Accountable for contract performance, budget delivery, compliance, resource planning, client satisfaction and the achievement of all KPI and SLA commitments
  • Set the operational strategy for the service
  • Ensure the team delivers day-to-day performance
  • Drive continuous improvement, innovation, and service transformation across the contract
  • Ensure and monitor robust adherence to RAMS, training requirements, accreditations, and quality assurance processes
  • Sign off service-critical documentation including risk registers, improvement plans, method changes and technical guidance
  • Ensure the relevant team member maintains accurate records, system utilisation, and reporting processes
  • Provide leadership to ensure the contract operates efficiently, safely, and in line with contractual terms
  • Define and communicate operational strategy, workstream priorities, and performance targets for the team
  • Oversee integration of new technologies, process improvements, and transformation activities to enhance service delivery
  • Lead strategic planning for resource levels, recruitment, supply chain arrangements, subcontractor strategy, and long-term service capability
  • Maintain full accountability for meeting or exceeding contract KPIs by ensuring consistent usage of the digital reporting platforms
  • Review daily/weekly WIP, backlog, jeopardy, no access, follow-ons, voids performance, and urgent works
  • Lead monthly/quarterly contract meetings, presenting performance, financial updates, risk positions, and improvement plans
  • Overall responsibility of the contract P&L, ensuring profitability, financial accuracy, and control of commercial risk
  • Drive commercial awareness across operational teams, ensuring correct SOR usage, variation control, and value-for-money procurement
  • Work closely with the Commercial and Finance teams to forecast revenue, manage cost lines, track material budgets, and ensure accurate valuations
  • Lead subcontractor strategy including onboarding, performance management, audit checks and commercial governance

Requirements:

  • Proven ability to manage contracts with complex KPI frameworks
  • Commercial acumen
  • Strong understanding of building maintenance, repair methodologies, and relevant trade practices
  • Formal qualification or recognised training within the property repairs and maintenance sector
  • Demonstrable knowledge of Health & Safety legislation, compliance requirements, and safe working practices
  • Experience managing multi-disciplinary teams across different workstreams
  • Knowledge and Experience of using NHF SOR codes and other pricing models
  • Demonstrable experience building strong, senior-level client relationships
What we offer:
  • Company vehicle and fuel card
  • 25 days’ annual leave + bank holidays
  • Up to £2,000 colleague referral fee
  • Long-service awards at key milestones
  • Perkbox – discounts on coffee, cinema, travel and wellbeing
  • One paid volunteer day each year
  • Ongoing training, development and real career progression, Axis promotes from within

Additional Information:

Job Posted:
April 20, 2026

Employment Type:
Fulltime
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