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We are seeking an experienced Contract Manager to oversee the operational, financial, health & safety, and commercial management of our Paddington office. This is a key leadership role where you will build strong customer relationships, develop your team, and deliver exceptional service in line with our Integrated Facilities Management (IFM) model. You will work with minimal supervision, ensuring compliance, driving performance, and fostering a culture of excellence across all aspects of service delivery.
Job Responsibility:
Manage day-to-day IFM service delivery for the London office
Ensure full contract compliance and timely delivery of all obligations
Oversee purchasing practices using nominated suppliers
Act as the main point of contact for clients, landlords, and suppliers
Implement emergency plans and support health & safety management
Lead and develop site-based teams, including Front of House and Post Room
Manage cleaning and waste services in line with contractual specifications
Take ownership of financial processes, including billing, P&L, and cost control
Deliver monthly and quarterly performance reports and KPIs
Drive continuous improvement and customer satisfaction
Ensure compliance with health & safety policies, audits, and risk management
Represent the client at landlord meetings and maintain strong stakeholder engagement
Requirements:
Proven experience in contract or facilities management within an IFM environment
Strong leadership and team development skills
Excellent communication and stakeholder management abilities
Financial acumen with experience managing budgets and P&L
In-depth knowledge of health & safety compliance
Ability to work independently and make sound business decisions
3 Years + working in a management role on an IFM or multi service contract
Demonstratable project management experience
Financial control coordination, including PO review and approve
Corporate customer direct management experience - To include producing customer reports and attending review meetings
GSCE in English and Maths or Equivalent
Accredited Health and Safety qualification e.g. NEBOSH General Certificate or IOSH Managing Safely
Nice to have:
First Aid Certificate (Emergency First Aid at Work as a minimum)