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Contract Manager for an established, stable building maintenance contractor to look after a brand new commercial building based in the Westminster area of Central London. The role reports directly to the Area General Manager and is responsible for providing a first class customer service and must also be able to organise, manage and motivate their maintenance team.
Job Responsibility:
Ensure client satisfaction levels are at a constantly high level, leading to development of the contract to increase the portfolio/contract responsibilities
Ensure contractual levels are obtained and superseded and an in depth knowledge of the contract is maintained and demonstrated on the internal monthly contractual review meetings with the senior management team
Ensure contractually agreed KPIs / SLAs are met
Attend strategic contractual/operational meetings with the client on a weekly basis, or as required
Ensure successful completion of all reactive and PPM works orders to ensure timely completion and close out, meeting KPIs and SLAs as necessary
Provide leadership and management to the site team as necessary
Requirements:
Recognised apprenticeship and fully electrically or mechanically qualified to recognised level ie C&G, HNC/HND
Proven experience and involvement in managing blue chip buildings
Experience of managing P&L and budgets
Must be capable of prioritising and solving problems often under pressure, utilising innovative solutions
Must be a team player committed to working in a quality and professional environment