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Manage the provision of security & business support services to clients within the CBRE portfolio ensuring specific contract and Company performance targets both, financial and operational, are consistently met and/or exceeded.
Job Responsibility
Manage the provision of security & business support services to clients within the CBRE portfolio
Ensure specific contract and Company performance targets are consistently met and/or exceeded
Establish and maintain excellent client relationships
Keep up to date with market changes and opportunities
Manage sites across Bristol, Swindon, Reading, Hemel Hempstead and surrounding areas
Be responsible for all operational colleagues and have a full understanding of the functions covered
Be responsible for staffing levels of contracted, ad-hoc and special events
Liaise and meet with customers and key clients on a regular basis
Attend monthly KPI meetings with the client
Monitor and manage revenue and costs in line with the current contract costing model
Lead, manage and motivate direct reports
Identify areas for additional business
Drive technology, intelligence and innovation within the security guarding portfolio
Manage personal training and career development
Check and maintain the accuracy of monthly & ad hoc invoicing
Participate in Out of Hours/Duty Executive process
Requirements
Excellent communication skills and a strong customer focus
A valid SIA Front-Line License - essential
Previous Security Management experience
Confidence and ability to establish and maintain good and effective working relationships at all levels
Ability to work to deadlines, multitasking and working under pressure
Excellent IT Skills including Microsoft Software Packages (e.g. Excel)