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We’re searching for a motivated, relationship‑driven contracting professional who is ready to help shape our provider network across Western Pennsylvania and West Virginia. The Contract Manager is an individual contributor role where you play a key role in strengthening partnerships, improving affordability, and supporting better care for our customers. If you enjoy problem‑solving, influencing outcomes, and creating meaningful impact through collaboration, this is an exciting opportunity to grow and lead in a dynamic environment.
Job Responsibility
Lead complex negotiations with hospitals, health systems, ancillaries, and large physician groups to support both fee‑for‑service and value‑based strategies
Build strong, trust‑based provider relationships that expand opportunities for partnership and help advance local market goals
Partner closely with matrix teams—Claims Operations, Medical Management, Credentialing, Legal, Medical Economics, Compliance, Sales, Marketing, and Service—to ensure smooth operations and contract execution
Contribute to the design of alternative network strategies and support the development of analytics needed to evaluate network performance and opportunities
Help achieve unit cost targets while preserving a competitive, high‑quality provider network
Lead and support initiatives that improve total medical cost and quality outcomes by using data insights to influence provider behavior
Use clinical and cost analytics to guide provider partners through constructive change that supports affordability and performance improvement
Prepare and analyze financial impact models for complex contract structures and innovative reimbursement terms
Develop provider agreements that align with internal requirements and provider expectations, ensuring accurate implementation through matrix partners
Resolve escalated provider concerns through thoughtful engagement, root‑cause analysis, and practical solutions
Maintain deep knowledge of market dynamics, provider relationships, and competitive positioning to inform strategy and decision‑making
Ensure timely and accurate contract loading, submissions, and network maintenance activities
Provide guidance to less experienced team members to support learning, collaboration, and continuous improvement
Requirements
Minimum 3+ years of managed care contracting and negotiation experience within complex delivery systems
Experience developing and managing key provider relationships
Strong understanding of reimbursement methodologies, including incentive‑based and value‑based models
Experience working with hospitals, managed care organizations, and provider business models
Strong written and verbal communication skills with the ability to influence provider and sales audiences
experience delivering formal presentations
Customer‑focused approach with strong interpersonal and relationship‑building skills
Ability to navigate change and contribute effectively in a fast‑paced, matrixed environment
Strong problem‑solving, decision‑making, negotiation, contract interpretation, and financial analysis skills
Proficiency with Microsoft Office tools
Nice to have
Bachelor’s degree in Finance, Economics, Healthcare, Business, or a related field (industry experience may substitute)
MBA or MHA
Experience providing guidance or support to early‑career specialists
Background working with network analytics or supporting network design initiatives