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Kingdom Services Group Ltd Logo Kingdom Services Group Ltd · -

Contract Manager - Cleaning

United Kingdom, Milton Keynes 35000.00 GBP / Year · Job Posted December 29, 2025
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Job Description

This role is all about contract visibility. Building and supporting site teams to feel valued and role confident. Making sure every contract runs smoothly and consistently to meet the standard. Building relationships and solving problems. An organised and structured individual, passionate about delivering cleaning excellence. A customer orientated person who understands how to deliver high standards through working with their cleaning teams. The role of Contract Manager is to maximise contract profitability and minimise contract losses through the delivery of a consistently high standard of customer service which meets the contract specifications. In the role of Contract Manager you will have the overall responsibility for the contracts assigned to you, liaising with your Director of Service on a daily basis (or as agreed) updating them on all matters relating to the contracts in your remit.

Job Responsibility

  • Deliver best-in-class service through a controlled operational structure and a well-maintained and current HOW-written process manual
  • Oversee contract development plans and fix actions for any RED scoring contract (poor service / retender)
  • Build strong internal relationships with key Kingdom Head of Centre stakeholders to support best in-class service delivery
  • Implement and oversee appropriate MI to monitor service delivery
  • Build strategic and operational level, brand ambassador relationships with your clients
  • Support relevant statutory compliance and other regulations
  • Comply with any HOW we do business process manual/s relevant to role
  • Support the use, maximisation, centralisation, and best-practice of ALL Kingdom Centres
  • To attend monthly conduct and regular performance reviews against the Job Description with your line manager and provide constructive feedback for continuous improvement and share any feedback from our clients where needed
  • Recognise and reward and maintain the right balance between colleague happiness and drive
  • Supporting disciplinary and grievance & constructive management of conflicts
  • Succession planning for the contract with any individuals and team members
  • To implement and hold monthly review meetings internally with the support Kingdom account team to discuss your contracts and sites with an overview of the account and share feedback and news where appropriate
  • Ensure that files are kept up to date with trackers and action plans where needed to ensure live data is readily available to be share with clients or Kingdom teams where needed

Requirements

  • Minimum 5 years in a similar role within a service-led organisation
  • A driving license holder
  • Full five-year checkable employment history including a minimum of 2 work references, a personal credit check and right to work in the UK
  • Relevant other qualifications welcome
  • Aligned to our CARE values
  • Thrives working in a fast-paced, service-led, entrepreneurial environment
  • Confident to change the status quo and look for better ways of working with a can-do approach
  • Takes ownership and accountability to follow through tasks
  • Champions consistency, process compliance and communication
  • A confident brand ambassador, passionate about delivering service with care
  • Knows how to recruit, build and retain a high-performing team
  • Output and results orientated
  • Thinks and acts commercially
  • Clear and responsive communicator with strong interpersonal skills and a strong presenter
  • Pro-active, takes ownership, organised and detailed
  • Comfortable using Microsoft Office and quick to pick up internal platforms such as our auditing and rostering systems
  • Uses data to use drive measurable results

What we offer

  • Access to advanced / early pay scheme
  • Death in Service Insurance Scheme: 1 x Salary. Available on succesful completion of trial period
  • Free uniform & equipment (job role applicable)
  • Colleague CARE Platform - links to huge benefits, mental health & wellbeing support and much more
  • Community social value days (available at Line Managers discretion and in line with CSVD policy)
  • Weekly recognition and reward scheme
  • Refer a friend monetary scheme (terms and conditions apply)
  • Award winning team and supportive work environment
  • Company Car or Car Allowance
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