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Contract Manager – Technical bias

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Atlas Facilities Management Limited

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Location:
United Kingdom , Oxford

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Category:
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Contract Type:
Not provided

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Salary:

65000.00 GBP / Year
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Job Description:

We’re looking for a technically strong, people‑focused Contract Manager to lead our Hard FM delivery and wider site-based team on a high‑profile single‑customer contract in Oxford. You’ll ensure full compliance, exceptional service standards and a first‑class customer experience across a multi‑service TFM environment (including cleaning and security). Acting as Deputy to the Contract Director, you’ll manage onsite engineers and subcontractors, drive operational excellence, and maintain a fully compliant, safe and operational estate.

Job Responsibility:

  • Own the delivery of Hard FM services, ensuring all PPM, reactive, remedial and small works meet SLA/KPI expectations
  • Build strong relationships with the customer through clear communication, regular site walkarounds and a proactive, customer‑focused approach
  • Support long‑ and short‑term service strategies, identifying opportunities for improvement and innovation
  • Provide robust technical guidance
  • source specialist support where required
  • Work with engineers to diagnose issues and implement strategic action plans
  • Champion ways of working that enhance the customer experience and create a high‑quality operational environment
  • Foster a culture of service excellence and continuous improvement
  • Capture feedback to improve service delivery and ensure expectations are consistently met
  • Identify and secure opportunities for contract growth in partnership with Commercial teams
  • Lead, motivate and develop a multi‑discipline team, embedding Atlas values and high performance
  • Manage recruitment, competencies, appraisals, performance management and training to support an increased self‑delivery model
  • Optimise productivity, ensuring SFG20 standards and exploring alternative maintenance strategies where beneficial
  • Drive value for money and environmental improvements aligned with Atlas’ sustainability commitments
  • Embed Atlas Health & Safety policy across day-to-day operations
  • Ensure statutory compliance, accurate PPM records, and robust safe systems of work
  • Escalate risks appropriately, investigate incidents, and uphold corporate governance requirements
  • Lead performance management of Hard FM suppliers, ensuring safety, reliability and value
  • Full P&L ownership—manage budgets, financial risks, forecasting and monthly applications for payment
  • Provide clear reporting (monthly/quarterly/annual) to both the client and internal stakeholders
  • Support bidding activity, site visits and collaboration with internal teams including Service Desk, Compliance, HR and H&S
  • Carry out reasonable additional duties aligned with role expectations

Requirements:

  • Demonstrable trade qualifications and experience in an M&E discipline
  • Accredited Health & Safety qualification (e.g., NEBOSH General Certificate or IOSH Managing Safely)
  • 3+ years’ leadership experience in a similar multi-discipline service delivery environment
  • Proven track record of managing and reviewing company policies/procedures and implementing effective operational change
  • Strong financial control skills, including P&L ownership and achieving financial targets
  • Experience producing internal reports, performance data and delivering presentations
  • 3+ years’ experience managing corporate customer relationships, including report production and leading performance review meetings
  • Ability to use management information to support operational decision-making
  • Experience managing large teams (20+), with strong people management and development capability
  • Proven background in auditing service delivery
  • 3+ years’ management of Hard FM or multi-service operations
  • Experience using CAFM systems (e.g., Planon or similar)
  • Strong knowledge of statutory regulations across building services and Permits to Work in highly regulated environments
  • Knowledge and experience of SFG20 standards for planned preventative maintenance
  • Proficient in MS Office with strong presentation skills

Additional Information:

Job Posted:
February 18, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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