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Beacon Hill Logo Beacon Hill · Customer Service

Contract Customer Service Representative

United States, New Hope 23.00 - 26.00 USD / Hour · Job Posted May 29, 2026
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Job Description

Beacon Hill's client is seeking a Customer Service Representative to join their team on a 4-month contract with potential for extension. This position is fully onsite in New Hope, MN and offers an opportunity to work within a collaborative order management environment supporting both internal teams and customer needs.

Job Responsibility

  • Handle inbound phone calls while delivering professional and friendly customer support
  • Enter and process customer orders across multiple systems and platforms with a high level of accuracy
  • Utilize tools such as JDE for commercial order processing, Webdocs for purchase order access, and additional systems for sample order requests
  • Support EDI-related processes and provide backup coverage once trained
  • Review daily operational reports and make necessary updates or adjustments to customer orders
  • Partner closely with the Order Management team to ensure timely and accurate order fulfillment
  • Investigate order discrepancies, determine root causes, and apply appropriate corrections or coding updates
  • Communicate proactively with internal teams via email and Microsoft Teams to resolve order-related questions or issues
  • Handle time-sensitive requests including urgent orders and cancellations

Requirements

  • Previous customer service experience, ideally in a high-volume or order processing environment
  • Strong technical aptitude with the ability to navigate multiple systems and screens simultaneously
  • Excellent communication skills, including a polished and professional phone presence
  • Comfortable working cross-functionally and collaborating with internal teams
  • Detail-oriented with the ability to troubleshoot and resolve order issues effectively
  • Engaging and personable, with a team-oriented mindset
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