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As a Contract Administrator for BES Group, you will be responsible for delivering end‑to‑end contract management within our Consultancy Support Services Team, providing best‑in‑class service to our customers. You will coordinate quotations, scheduling, onboarding and invoicing, ensuring a seamless experience throughout the life of each contract.
Job Responsibility:
Take ownership of customer queries through to resolution
Plan and schedule inspections, supporting the wider service strategy
Follow agreed processes and procedures to deliver consistently high customer service
Build strong relationships with Engineers and provide guidance on customer requirements
Adapt to changing volumes, processes and technologies with ease
Become a recognised expert in best practice across the team
Interpret, calculate and analyse information to ensure accurate pricing
Develop strong systems knowledge to deliver excellent service
Manage customer interactions efficiently and professionally via phone and email
Plan and prioritise your workload in line with business needs
Ensure accurate billing and invoicing
Requirements:
Experience delivering excellent customer service and resolving varied queries
Effective administrative experience
Ability to work in a changing environment and adapt priorities
Strong attention to detail
Excellent communication skills, both written and verbal
Proactive, flexible and adaptable approach
Good level of IT skills
Nice to have:
Experience in planning/scheduling
Experience reviewing engineer diaries and managing workloads
Experience using FLS/CRM/Excel or similar
What we offer:
Up to 10% pension contribution
2 x life cover
Enhanced maternity / adoption leave
Annual salary review
25 days annual leave plus 8 bank holidays
An additional day’s holiday for your birthday every year
An extra day’s holiday to take on Christmas Eve each year
Access to our buy and sell holiday scheme
Opportunity for flexible working
Electric Vehicle salary sacrifice scheme
Discounts and savings via our employee benefits portal
Health and wellbeing support via our Employee Assistance Programme