Contract Administrator Job at Sureserve (Leeds)

Contract Administrator

Sureserve

Location:
United Kingdom , Leeds

Category:
Office Administration

Contract Type:
Not provided

Salary:

26208.00 - 28000.00 GBP / Year

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Job Description:

Contact Centre Administrators are a key part of our team, providing frontline support and outstanding customer service for our social housing and public sector clients. Serving as the primary point of contact for customer service inquiries. Ensuring seamless operations between our engineering teams and customers, maintaining high standards of service delivery and contractual compliance.

Job Responsibility:

Coordinate and schedule engineering tasks for both planned works and responsive repairs ensuring optimal allocation of resources
Maintain and update work schedules, following up on incomplete jobs, rescheduling or adjusting for any changes or emergencies
Liaise with engineers to confirm availability and job completion timelines
Manage customer complaints and issues, ensuring swift resolution and maintaining customer satisfaction or escalating where necessary

Requirements:

Practical experience in contract administration, or similar, ideally within the gas or energy sector
Excellent communication skills gained within a customer focused capacity and confident communicating with clients, residents, engineers and management effectively
Strong organisational skills with the ability to manage multiple tasks simultaneously and prioritise effectively
Ability to work under pressure, managing challenging situations calmly with problem/decision making skills
Adaptable and flexible to deal with fast changing situations and environments, an agile mindset
IT literate with proficiency in in MS Office (Word, Excel, Access) and have the ability to learn new systems quickly

What we offer:

Contributory pension scheme
Life assurance
20 days + Bank holidays (service based increasing holiday scheme)
Enhanced maternity, paternity, adoption leave and other family friendly policies
Sureserve Benefits Hub, accessing over 1000 retail discounts
Virtual GP service, available for employees and immediate family
Employee Assistance Programme (EAP)
Bike2Work Scheme
EV Car Scheme
Employee engagement events and “Employee Voice” programmes
Strong opportunities for career growth and development
“Sureserve Legends” – celebrating the fantastic ways in which our employees live our values

Additional Information:

Job Posted:
December 12, 2025

Employment Type:

Fulltime

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