Continuous Service Improvement & Change Analyst Job at NTT DATA (Cape Town)

Continuous Improvement Lead

We’re looking for a Continuous Improvement Lead to drive operational excellence ...

Location

United Kingdom , London

Salary:

45000.00 - 50000.00 GBP / Year

Pod Point

Expiration Date

Until further notice

Requirements

Minimum 5 years’ experience in a continuous improvement or process improvement role
Strong knowledge of Lean, Six Sigma, and process optimisation principles
Proven ability to manage multiple projects simultaneously
Analytical mindset with experience in data interpretation and decision-making
Excellent communication and interpersonal skills, able to influence at all levels
Proficiency with project management tools and data analysis platforms (Excel, Power BI, etc.)
Strong problem-solving skills and practical approach to solutions
Experience in operations or service industry environments preferred

Job Responsibility

Process Analysis & Optimisation – Analyse workflows, identify bottlenecks, and implement improvements to enhance efficiency and reduce waste
Lean & Six Sigma Application – Apply Lean, Six Sigma, and other methodologies to optimise operational processes and drive excellence
Data-Driven Insights – Work with analysts to interpret data, conduct root cause analysis, and present actionable recommendations to leadership
Project Leadership – Lead and deliver improvement projects, ensuring timely execution, alignment with business objectives, and measurable impact
Performance Monitoring – Track KPIs and performance metrics to measure success and sustain improvements over time
Culture of Innovation – Champion continuous improvement by providing training, fostering collaboration, and embedding a proactive approach to change

What we offer

Access for you and up to 5 family/friends to the 'UnMind' wellbeing platform
Pod Charger
Flexible hybrid working model
Work abroad for up to 20 days per year
Family & friend discount scheme
25 days holiday (plus Bank Holidays)
Very generous parental and family leave
Pension scheme with a 4.5% matched contribution
Eyecare scheme
Life insurance covering up to 4x your annual salary

Fulltime

Asset Services Analyst

The Asset Services Analyst will be responsible for monitoring and analyzing corp...

Location

Poland , Warsaw

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Bachelor’s Degree or higher - Finance is a plus but not necessary
Advanced level of English (spoken and written)
Theoretical knowledge, understanding of: Multiple types of investment instruments including: Equity securities, Fixed Income and Asset Backed securities, or Custody, Asset Services business, or Role of a Custody bank in Finance industry, or Funds Reconciliation and Processing
2+ years of work experience with investment banking background in one of the following: Operational experience in Corporate Actions - would be a huge advantage, or Asset Services in non operational functions but with understanding of the Asset Services function, or Trades Settlement processing, or Funds Reconciliation and processing, or Tax Reclaim Services, or Transfer Agency

Job Responsibility

Monitor, analyze, and interpret mandatory corporate action events (dividends, mergers, acquisitions, stock splits, spin-offs, rights issues, etc.)
Ensure accurate and timely capture of event details into internal systems
Coordinate with custodians, depositories, and internal stakeholders (middle office, risk, and operations) to validate event information and entitlements
Perform detailed entitlement calculations and reconciliations for impacted client positions, ensuring accuracy in downstream processing
Facilitate timely dissemination of event information to internal teams and ensure correct posting of proceeds or adjustments to client accounts
Manage exceptions, investigate discrepancies, and escalate complex issues to relevant teams for resolution to minimize financial risk
Participate in audit requests, internal controls, and continuous process improvements for operational efficiency and compliance
Maintain up-to-date knowledge of global market practices, regulatory requirements, and changes in corporate action standards

What we offer

Competitive base salary (which is annually reviewed) + discretional annual performance related bonus
Private Medical Care Program
Life Insurance Program
Pension Plan contribution (PPE Program)
Hybrid working model (up to 2 days working at home per week)
Sport and team recreation activities, Sport Card
Access to an array of learning and development resources, career development opportunities

Fulltime

Business Analyst - Parts Services Configuration Management

Location

Canada , Dorval

Salary:

Not provided

Bombardier

Expiration Date

Until further notice

Requirements

At least 2 years of project management experience, with PMP certification considered an asset
At least 5 years of experience in the aerospace industry or other complex product industries, ideally at Bombardier
At least 3 years of SAP material master experience
Proven ability to improve business process efficiency using technology and process improvement methodologies
Appropriate interpersonal skills and communication methods to effectively develop presentations, present business cases and communicate to all levels of the organization
Flexible and adaptable to constant change with the ability to anticipate business needs and comfortable dealing with ambiguity
Self-motivated and resourceful with great organizational skills leading to deliver on time, consistently
Team player, customer service focused individual who can work collaboratively within cross functional groups in a global network
Proficient Computer skills – MS Suite (Required), Advance excel (Required), Access (Highly Preferred), Power BI (Highly Preferred), SQL (Preferred), Python / R Studio (Asset) with the ability and excitement to learn new tools as they become available
Occasional travel may be required in this role

Job Responsibility

Work with multifunctional team (Customer Services, Inventory Control, Engineering, Material Logistics, Aftermarket Quality, BAS sites) to successfully complete projects, monitor project timelines, and report to management on project health
Structure and coordinate projects while supporting various departments in implementing initiatives, adopting a participative leadership style
Prepare weekly governance of Parts Services Configuration Management
Analyze, solve problems and suggest improvements to Parts Services teams within our worldwide parts network to improve parts availability on SAP Material Master
Lead and/or participate in continuous improvement initiatives to augment your or the team’s operational processes efficiencies
Provide ad-hoc analysis requirements as needed

What we offer

Insurance plans (Dental, medical, life insurance, disability, and more)
Competitive base salary
Retirement savings plan
Employee Assistance Program
Tele Health Program

Fulltime

Senior Change Management Business Analyst

Supports Non-Financial Regulatory Reporting project portfolio by planning and ex...

Location

United Kingdom , Belfast

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Significant financial services experience, especially in global markets trading and investment banking operations
Proven end to end change management expertise is required (e.g., Requirement elicitation, documentation and sign off, project planning including supporting the identification of Test data, oversight of Test scripts and being an SME for Business Stakeholders and Tech Teams of the change being managed)
Preferable to have experience of raising issues in JIRA and JIRA workflows, Agile and Waterfall project experience, data analysis skills, and ability to understand process/data workflows
Knowledge of capital markets products (cash securities, derivatives)
Expertise in non-financial regulatory reporting (e.g., CASS, DP, CFTC, SEC, EMIR, MiFID II/MiFIR)
Proven experience in successful project implementation and operational process improvement
Experience with cross-functional teams and documenting business/technology requirements and test plans
Consulting, stakeholder management, and conflict resolution skills
Technical understanding of securities processing (product, process, system)
Strong analytical skills for large datasets and proficiency in Microsoft Office, Visio, and Project

Job Responsibility

Gathering requirements, writing requirements, communicating requirements to technology
Support the Change Management Lead in the direct management of multiple regulatory reporting projects
Provide guidance and mentorship to junior team members
Work closely with business functions to execute necessary policy, process, and technology change
Liaise with Business Execution and Transformation teams
Support the governance of program/projects including facilitation of steering committee and working groups
Identify key project risks and escalate accordingly
Ensure that the delivery from the workstreams/projects meets requirements and is to the appropriate quality, on time and within budget

What we offer

Generous holiday allowance starting at 27 days plus bank holidays
A discretional annual performance related bonus
Private medical insurance packages
Employee Assistance Program
Pension Plan
Paid Parental Leave
Special discounts for employees, family, and friends
Access to learning and development resources

Fulltime

Continuous Service Improvement Analyst

The Continuous Service Improvement & Change Analyst is a specialist responsible ...

Location

South Africa , Cape Town

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Bachelor's degree or equivalent in Computer Science, Information Technology, or a related field preferred
ITIL v4 Foundation (ITIL v4 Managing Professional advantageous)
Certification or training in Change Management (Prosci, APMG, or equivalent advantageous)
Certification or training in Continuous Improvement
Data & Reporting certification or demonstrable experience (Power BI, Advanced Excel, other automation or analytics tools)
5 to 7 Years’ experience in IT service management, service improvement, or operational excellence roles within a managed services or enterprise IT environment
Experience analyzing SLA trends, ticket volumes, and client feedback
preparing dashboards and monthly reporting materials
Hands-on experience (configuration, reporting, workflow optimization) with ITSM tools such as Xurrent, ServiceNow, BMC Remedy, Jira Service Management, or equivalent
Proven experience coordinating and/or facilitating change management activities (CAB facilitation in complex environments, post-implementation reviews, Change communications)

Job Responsibility

Conducts analysis of service performance metrics, including incident management, problem management, service level agreements (SLAs), and client feedback and identifies trends, patterns, and areas for improvement
Collaborates with cross-functional teams to identify and implement improvement initiatives - this may include process optimization, automation, tool enhancements, and service design improvements
Collect, analyze, and interpret data to deliver meaningful insights, recommendations, and dashboards for stakeholders
Support the identification and adoption of AI/automation solutions to streamline processes and improve service outcomes. Contribute to measuring and reporting the effectiveness of implemented automation
Generates reports and dashboards to communicate service performance and improvement progress to stakeholders
Engage Service Owners, internal teams, and business stakeholders to gather feedback, understand pain points, and prioritize opportunities
Work with services teams to identify recurring incidents and root causes
help define and implement preventive measures
Review ITSM processes and workflows to identify bottlenecks
propose and implement streamlining improvements

Fulltime

Change Analyst

As the IT Change Analyst you will be responsible for the day-to-day coordination...

Location

United Kingdom , Spalding

Salary:

Not provided

Bakkavor

Expiration Date

Until further notice

Requirements

Experience in an IT change, service management, or operational assurance role
Understanding of change risk, impact, and service stability considerations
Familiarity with ITIL 4 or equivalent service management frameworks
Strong organisational skills and attention to detail
Clear, professional written and verbal communication skills
Confidence to challenge constructively and escalate when required
Analytical and proactive mindset with a focus on continuous improvement

Job Responsibility

Execute the Change Enablement process, ensuring change records are complete, accurate, and compliant with defined policies and standards
Assess change quality, risk, potential conflicts and readiness, escalating gaps or concerns to the Change & Release Lead as required
Coordinate the lifecycle of changes from submission through to closure
Prepare and support CAB, eCAB, and other change forums through accurate ITSM updates and reporting
Assist the Change & Release Lead in collating information for decision-making and enabling them to chair the change forums
Follow-up on Post Implementation Reviews and track outcomes and actions
Ensure Change & Release Lead has all details to conduct PIRs
Maintain accurate change data and reporting to support Change Enablement best practices
Support the Change & Release Lead to drive continuous improvement to the change process

What we offer

Competitive salary and job-related benefits
Holidays
Pension up to 8% matched
Life insurance up to 4x salary
Company share save scheme
Greencore Qualifications
Exclusive Greencore employee discount platform
Access to a full Wellbeing Centre platform
On the job training and development opportunities to further your career

Fulltime

Senior Intake Analyst

The Senior Intake Analyst (AVP) – Consumer Credit Risk will own the change manag...

Location

India , Mumbai

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Bachelor's degree in Business, Finance, Risk Management, or a related field
8-12 years of experience in credit risk, change management, or project management roles
Experience managing control breaks and BAU activities within a highly regulated financial services environment
Strong project management skills
Deep understanding of credit risk management, risk control frameworks, and regulatory requirements related to credit risk
Strong collaboration and stakeholder management skills
Strong analytical skills
Experience leading process improvement initiatives using methodologies such as Lean or Six Sigma

Job Responsibility

Lead the end-to-end change management process for credit risk initiatives
Oversee the successful implementation of changes
Identify and manage control breaks within credit risk processes
Manage BAU activities related to credit risk
Partner with technology, operations, risk, and compliance teams
Ensure that all credit risk changes, control breaks, and BAU activities are managed in a way that aligns with profitability goals
Lead efforts to continuously improve the change management and intake processes

Fulltime

Pmo Analyst

The PMO Analyst will provide governance, reporting, and support for change initi...

Location

United Kingdom , Birmingham; Sheffield

Salary:

Not provided

Experis

Expiration Date

Until further notice

Requirements

Proven experience in a PMO or project governance role within the financial services sector
prior Client experience (must have)
Strong PMO leadership and stakeholder management with excellent written and verbal communication skills
End-to-end project support: scope definition, requirements/process mapping (Visio), gap/benefits analysis, solution walkthroughs, test governance and implementation support
Expert RAIDs management and portfolio-level reporting (RAG, MI packs) with meticulous attention to detail and data quality
Financials: budgeting, forecasting and resource planning
monthly financial tracking and reconciliation
Hands-on with PMO and portfolio tools
Clarity, Planview, Clarizen, Monday.com
proficient with MS Office (Excel, Word, PowerPoint), SharePoint and Teams

Job Responsibility

Support the definition, planning, and governance of change initiatives, including operational and technology projects within financial services
Own and continuously improve the change control process (request logging, impact assessment, approval and implementation) and coach workstream leads on best practice
Maintain accurate project and portfolio data (plans, RAIDs, benefits, decisions), ensuring timely and consistent MI reporting to stakeholders and regulatory bodies
Monitor project performance, risks and issues with clear RAG status, escalating where necessary to ensure delivery within scope, time and budget
Facilitate planning, dependency and governance workshops
run monthly health checks and lessons-learned activities to drive continuous improvement
Assist in the development and maintenance of business cases, budgets, resource plans and forecasts
support recruitment intake workflows where relevant
Prepare board packs and portfolio dashboards
ensure outcomes/benefits tracking is established and maintained

Fulltime

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Continuous Service Improvement & Change Analyst

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