Continuous Service Improvement Analyst Job at NTT DATA (Cape Town)

Continuous Service Improvement & Change Analyst

The Continuous Service Improvement & Change Analyst is a specialist responsible ...

Location

South Africa , Cape Town

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

5 to 7 Years' experience in IT service management, service improvement, or operational excellence roles within a managed services or enterprise IT environment
Experience analyzing SLA trends, ticket volumes, and client feedback
preparing dashboards and monthly reporting materials
Hands-on experience (configuration, reporting, workflow optimization) with ITSM tools such as Xurrent, ServiceNow, BMC Remedy, Jira Service Management, or equivalent
Proven experience coordinating and/or facilitating change management activities (CAB facilitation in complex environments, post-implementation reviews, Change communications)
Bachelor's degree or equivalent in Computer Science, Information Technology, or a related field preferred
ITIL v4 Foundation (ITIL v4 Managing Professional advantageous)
Certification or training in Change Management (Prosci, APMG, or equivalent advantageous)
Certification or training in Continuous Improvement
Data & Reporting certification or demonstrable experience (Power BI, Advanced Excel, other automation or analytics tools)

Job Responsibility

Conducts analysis of service performance metrics, including incident management, problem management, service level agreements (SLAs), and client feedback and identifies trends, patterns, and areas for improvement
Collaborates with cross-functional teams to identify and implement improvement initiatives - this may include process optimization, automation, tool enhancements, and service design improvements
Collect, analyze, and interpret data to deliver meaningful insights, recommendations, and dashboards for stakeholders
Support the identification and adoption of AI/automation solutions to streamline processes and improve service outcomes
Contribute to measuring and reporting the effectiveness of implemented automation
Generates reports and dashboards to communicate service performance and improvement progress to stakeholders
Engage Service Owners, internal teams, and business stakeholders to gather feedback, understand pain points, and prioritize opportunities
Work with services teams to identify recurring incidents and root causes
help define and implement preventive measures
Review ITSM processes and workflows to identify bottlenecks

Fulltime

CPG, Sales Service Analyst

The role is responsible for supporting and co-managing key national retail and c...

Location

United States , Ontario

Salary:

60000.00 - 75000.00 USD / Year

Ajinomoto Foods North America, Inc.

Expiration Date

Until further notice

Requirements

Bachelor's degree (BS/BA) preferred but not required
1–3 years of experience in sales support, customer operations, or marketing within consumer products
Experience supporting national co-managed accounts, with strong working knowledge of Retail Link
JDE experience preferred
Strong customer focus with the ability to communicate effectively with customers, brokers, field sales, and cross-functional partners
Demonstrated analytical and organizational skills, including inventory management, forecasting, budgeting, and performance reporting
Proficient in Microsoft Office tools, particularly Excel, Word, and PowerPoint, with the ability to prepare clear reports and presentations
Proven ability to manage multiple priorities, work under time constraints, and operate effectively in a fast-paced environment with ambiguity.

Job Responsibility

Supporting and co-managing key national retail and club accounts and other strategic customers, by ensuring effective inventory management, demand deployment, item setup, trade execution, and compliance with customer requirements
Serve as backup support to Sales Service leadership for key national accounts, including Costco, Kroger, Walmart, and Sam’s Club
Partners with Sales, replenishment managers, brokers, and customer teams to support account needs
Support scheduling and coordination of customer demos, promotional activity, and special initiatives
Act as a day-to-day point of coordination between customers and internal teams to resolve order, inventory, and deployment challenges
Perform inventory, allocation, and performance analysis at the item, regional, and customer level
Develop and deliver allocation recommendations and deployment guidance to Demand Planning teams
Run recurring and ad hoc inventory and performance reports using customer systems (e.g., Retail Link, MADRID 2.0)
Leverage data insights to proactively flag issues
Support demand planning and order management activities

What we offer

10% annual bonus potential

Fulltime

Business Analyst Service Sales

At Bombardier, we design, build and maintain the world's peak-performing aircraf...

Location

Canada , Administrative Centre

Salary:

Not provided

Bombardier

Expiration Date

Until further notice

Requirements

You hold a university degree in business management, statistics, economics, operations management, or a related field combined with 2 or more years of experience in a similar role
You exhibit a continuous improvement mindset with relevant experience
You have strong capacity for data analytics
You hold knowledge of service concepts, processes, and systems with a focus on sales, budgeting, and forecasting
You can understand how different departments and processes intersect
You have appropriate interpersonal skills and communication skills to effectively develop presentations and present business cases across all levels of an organization to include senior leadership
You are flexible and adaptable with the ability to anticipate business needs
You are comfortable dealing with ambiguity
You are self-motivated and resourceful with great organizational skills
You deliver on time consistently

Job Responsibility

Participate in the development and implementation of sales forecasting and planning strategies in line with BAS objectives
Participate in recurring BAS strategy sessions including yearly budget reviews and planning exercises with cross-functional teams including data analytics, aftermarket services, operations, and finance
Analyze and solve problems by suggesting improvements to BAS management practices
Interact with various teams to address BAS related topics such as capacity needs, new business model requirements, and service challenges
Lead and/or participate in continuous improvement initiatives to augment process efficiencies
Support BAS management initiatives through the analysis of relevant data, development of action plans, recommendations, and project management of activities to optimize BAS success
Provide ad-hoc analysis requirements as needed

What we offer

Insurance plans (Dental, medical, life insurance, disability, and more)
Competitive base salary
Retirement savings plan
Employee Assistance Program
Tele Health Program

Fulltime

Business Analyst Service Sales

At Bombardier, we design, build and maintain the world’s peak-performing aircraf...

Location

Canada , Administrative Centre

Salary:

Not provided

Bombardier

Expiration Date

Until further notice

Requirements

University degree in business management, statistics, economics, operations management, or a related field
2 or more years of experience in a similar role
Continuous improvement mindset
Strong capacity for data analytics
Knowledge of service concepts, processes, and systems with a focus on sales, budgeting, and forecasting
Ability to understand how different departments and processes intersect
Appropriate interpersonal and communication skills to effectively develop presentations and present business cases across all levels of an organization to include senior leadership
Flexible and adaptable with the ability to anticipate business needs
Comfortable dealing with ambiguity
Self-motivated and resourceful with great organizational skills

Job Responsibility

Participate in the development and implementation of sales forecasting and planning strategies in line with BAS objectives
Participate in recurring BAS strategy sessions including yearly budget reviews and planning exercises with cross-functional teams including data analytics, aftermarket services, operations, and finance
Analyze and solve problems by suggesting improvements to BAS management practices
Interact with various teams to address BAS related topics such as capacity needs, new business model requirements, and service challenges
Lead and/or participate in continuous improvement initiatives to augment process efficiencies
Support BAS management initiatives through the analysis of relevant data, development of action plans, recommendations, and project management of activities to optimize BAS success
Provide ad-hoc analysis requirements as needed

What we offer

Insurance plans (Dental, medical, life insurance, disability, and more)
Competitive base salary
Retirement savings plan
Employee Assistance Program
Tele Health Program

Fulltime

Analyst-service performance

This position will be responsible to manage a portfolio of small merchants and d...

Location

Mexico , Mexico City

Salary:

Not provided

Amex

Expiration Date

Until further notice

Requirements

Proven track record of delivering flawless results in a fast-paced environment with priorities that may change daily
Strong team player with remarkable verbal and written communication strategic, consultative and communication skills to present and address complex business issues and opportunities
Ability to establish strong relationships internally with other Business Units and externally with current or potential partners to valuate lead generation and expansion opportunities
Very good statistical and analytical skills
The resilience and composure to remain positive under pressure and continually evolving circumstances
Excellent command of English (both verbal & written) - clear & eloquent, tailored to the audience
Excellent customer service experience with a passion for building customer loyalty through exceptional listening, relationship building and effective communication
Goal oriented with effective time management skills

Job Responsibility

Manage a portfolio of small merchants and drive growth through proactive account development
Drive business results and support delivery of all key business metrics and goals
Comfortable and experienced in establishing and maintaining positive multi-level relationships with clients
Execution of opportunities to drive and improve merchant satisfaction
Develop and deliver creative and optimal solutions to address complex business needs, help grow the relationship and remove pain points
Focus on delivering high quality servicing and merchant experience on developing and executing winning strategies

What we offer

Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities

Clinician Service Analyst Senior

Senior role within Clinician Services for Medical Specialties, focusing on codin...

Location

United States , Milwaukee

Salary:

38.20 - 57.30 USD / Hour

Advocate Aurora Health

Expiration Date

Until further notice

Requirements

Registered Health Information Administrator (RHIA) or Registered Health Information Technician (RHIT) certification, or Coding Specialist (CCS) certification, or Coding Specialist – Physician (CCS-P) certification issued by the American Health Information Management Association (AHIMA) or Professional Coder (CPC) certification issued by the American Academy of Professional Coders (AAPC)
Specialty credential required
Completion of advanced training through a recognized or accredited program, equivalent in scope and rigor to post-secondary education or equivalent knowledge
High school diploma or GED required
5 years of experience in expert-level professional and/or facility coding, and experience in collaborating with other teams within an organization, and/or educating/training licensed clinicians
Advanced level of ICD-10- CM/PCS and/or ICD-10-CM/CPT/HCPCS for a large complex health care system or medical group
Extensive knowledge of third-party reimbursement programs, state and federal regulatory issues, national and local coverage determinants, research-related restrictions, ICD-10 CM/PCS, and CPT/HCPCS coding classifications
Proficiency in statistical analysis
Demonstrated proficiency in the Microsoft Office Suite (Word, Excel, PowerPoint, Teams, etc.) or similar products and in patient accounting and billing systems
Ability to deal and work effectively with multiple departments and in matrix organizational structures

Job Responsibility

Monitor and analyze KPIs to identify trends and transform data into actionable reports and presentations that support strategic decision-making
May participate in Service Line leadership meetings to represent Clinician Services, share updates, propose improvements, and align departmental efforts with organizational strategy
Collaborate with leadership and cross-functional teams—including Coding, CDI, CMD, Integrity Operations, Optimization & Technology, and Clinical Informatics—to identify improvement opportunities and advance documentation practices
Provide operational and technical guidance to staff and stakeholders, ensuring clarity and consistency in documentation and coding processes
Demonstrate compliance with regulatory requirements, including CMS, QIOs, NCCI edits, and payer-specific guidelines, while adhering to AHIMA’s Standards of Ethical Coding
Utilize EHR systems and coding tools proficiently, maintaining data integrity and supporting efficient documentation workflows
Maintains confidentiality of patient records
Reports any perceived non-compliant practices to the Clinician Services leadership or compliance officer
Engage in continuous learning, staying current with evolving coding guidelines, practices, and terminology through training and professional development
Promote a collaborative, service-oriented culture, modeling professionalism and teamwork across Clinician Services and organizational stakeholders

What we offer

Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program
Opportunity for annual increases based on performance
Premium pay such as shift, on call, and more
Incentive pay for select positions

Fulltime

Continuous Improvement Lead

We’re looking for a Continuous Improvement Lead to drive operational excellence ...

Location

United Kingdom , London

Salary:

45000.00 - 50000.00 GBP / Year

Pod Point

Expiration Date

Until further notice

Requirements

Minimum 5 years’ experience in a continuous improvement or process improvement role
Strong knowledge of Lean, Six Sigma, and process optimisation principles
Proven ability to manage multiple projects simultaneously
Analytical mindset with experience in data interpretation and decision-making
Excellent communication and interpersonal skills, able to influence at all levels
Proficiency with project management tools and data analysis platforms (Excel, Power BI, etc.)
Strong problem-solving skills and practical approach to solutions
Experience in operations or service industry environments preferred

Job Responsibility

Process Analysis & Optimisation – Analyse workflows, identify bottlenecks, and implement improvements to enhance efficiency and reduce waste
Lean & Six Sigma Application – Apply Lean, Six Sigma, and other methodologies to optimise operational processes and drive excellence
Data-Driven Insights – Work with analysts to interpret data, conduct root cause analysis, and present actionable recommendations to leadership
Project Leadership – Lead and deliver improvement projects, ensuring timely execution, alignment with business objectives, and measurable impact
Performance Monitoring – Track KPIs and performance metrics to measure success and sustain improvements over time
Culture of Innovation – Champion continuous improvement by providing training, fostering collaboration, and embedding a proactive approach to change

What we offer

Access for you and up to 5 family/friends to the 'UnMind' wellbeing platform
Pod Charger
Flexible hybrid working model
Work abroad for up to 20 days per year
Family & friend discount scheme
25 days holiday (plus Bank Holidays)
Very generous parental and family leave
Pension scheme with a 4.5% matched contribution
Eyecare scheme
Life insurance covering up to 4x your annual salary

Fulltime

Service Analyst

The Service Analyst is responsible for executing day to day customer service act...

Location

United Arab Emirates , Dubai

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

3-5 years of relevant experience
Customer Service experience, preferred
Proficient knowledge of basic bank products such as deposit accounts, credit cards, time deposits (preferred)
Effective written and verbal communication skills
Influencing and relationship management skills
Quick learner, self-starter, and should be able to take initiatives
Good team player and should be able to work well with cross functional teams
Matured personality with a high-level of initiative, self-driven, good time management and work integrity
Bachelor’s/University degree or equivalent experience

Job Responsibility

Client Account Relationship Management, review customer needs and pro-actively engage with the customer to validate the understanding of the needs and provide resolution based on customer needs
Responsible for administration of client 's requirements, executing day to day customer service activities, while ensuring adherence to Citi’s policies and guidelines, in coordination with the Customer Service function
Advise CG customers to enrich the relationships by mobilizing additional funds and to be able to buy products/services
Review product penetration for the assigned client base, identify potential CG customers who can be sold tailored products to enhance product penetration
Ensure coverage of all the relationships through customer engagements
Compliance, Risk & Controls
Ensure coverage of all relationships through customer engagements, follow the engagement model prescribed by the bank for periodic interaction with the customers
Identify opportunities for process/service improvements and volunteer in process improvement initiatives to help Business achieve its objective in Building Customer Satisfaction and Loyalty as well as operating efficiency
Follow all the operational risk mitigants implemented in BAU, through checklists, process manuals, etc
Continue to ensure that Compliance & Regulatory risks are adequately addressed and that the Business unit is in Audit ready state at all points of time

Fulltime

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Continuous Service Improvement Analyst

Job Description

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