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Continuous Improvement Specialist (Lean / Business Process Improvement)

Canada, Ottawa · Job Posted July 13, 2026
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Job Description

Our client is seeking up to two experienced Continuous Improvement Specialists to support a Strategic Enrolment Management (SEM) initiative focused on improving business processes and enhancing the overall customer/student experience. The engagement will involve working closely with business leaders and subject matter experts to evaluate existing processes, identify improvement opportunities, and implement sustainable operational improvements using Lean methodologies.

Job Responsibility

  • Lead continuous improvement initiatives across multiple business processes
  • Facilitate discovery sessions with business stakeholders and subject matter experts
  • Define business problems, current-state processes, pain points, and operational barriers
  • Develop future-state process maps and practical improvement plans
  • Apply Lean methodologies and continuous improvement best practices
  • Conduct process mapping, value stream mapping, root cause analysis, and workflow assessments
  • Lead workshops, interviews, value stream mapping sessions, and improvement events
  • Evaluate existing business processes and recommend sustainable improvements
  • Produce clear process documentation, recommendations, and implementation plans
  • Gather and analyze stakeholder requirements across multiple business groups
  • Present findings and recommendations to operational teams and senior leadership
  • Support implementation planning and change adoption activities
  • Perform configuration testing, integration testing, and user acceptance testing (UAT) where required
  • Document test results and ensure proposed solutions align with business requirements
  • Prioritize improvement initiatives based on business value, operational constraints, and available resources
  • Develop measurable success metrics and help build internal continuous improvement capabilities

Requirements

  • 5-7+ years of experience leading Continuous Improvement, Lean, Operational Excellence, or Business Process Improvement initiatives
  • Formal Lean, Lean Six Sigma, Continuous Improvement, or Business Process Improvement certification/training
  • Strong experience with: Process Mapping
  • Value Stream Mapping
  • Root Cause Analysis
  • Problem Definition
  • Waste Identification
  • Improvement Planning
  • Proven experience facilitating workshops and working sessions with cross-functional stakeholders
  • Ability to translate complex operational processes into practical documentation and implementation plans
  • Strong analytical, communication, presentation, and stakeholder management skills
  • Experience preparing executive-level summaries and recommendations
  • Proficiency with Microsoft Office Suite, Microsoft Teams, SharePoint, Visio, or similar process mapping tools

Nice to have

  • Experience in one or more of the following environments: Postsecondary education
  • Public sector
  • Student services
  • Enrolment management
  • Admissions
  • Financial aid
  • Academic operations
  • Complex service delivery organizations
  • Additional experience with: Enterprise-wide business process transformation
  • CRM, ERP, Student Information Systems (SIS), workflow or case management platforms
  • Technology modernization initiatives
  • Change management and organizational adoption
  • User-centered service design
  • Ontario Broader Public Sector (BPS) environments

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