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Our client is seeking up to two experienced Continuous Improvement Specialists to support a Strategic Enrolment Management (SEM) initiative focused on improving business processes and enhancing the overall customer/student experience. The engagement will involve working closely with business leaders and subject matter experts to evaluate existing processes, identify improvement opportunities, and implement sustainable operational improvements using Lean methodologies.
Job Responsibility
Lead continuous improvement initiatives across multiple business processes
Facilitate discovery sessions with business stakeholders and subject matter experts
Define business problems, current-state processes, pain points, and operational barriers
Develop future-state process maps and practical improvement plans
Apply Lean methodologies and continuous improvement best practices
Conduct process mapping, value stream mapping, root cause analysis, and workflow assessments
Lead workshops, interviews, value stream mapping sessions, and improvement events
Evaluate existing business processes and recommend sustainable improvements
Produce clear process documentation, recommendations, and implementation plans
Gather and analyze stakeholder requirements across multiple business groups
Present findings and recommendations to operational teams and senior leadership
Support implementation planning and change adoption activities
Perform configuration testing, integration testing, and user acceptance testing (UAT) where required
Document test results and ensure proposed solutions align with business requirements
Prioritize improvement initiatives based on business value, operational constraints, and available resources
Develop measurable success metrics and help build internal continuous improvement capabilities
Requirements
5-7+ years of experience leading Continuous Improvement, Lean, Operational Excellence, or Business Process Improvement initiatives
Formal Lean, Lean Six Sigma, Continuous Improvement, or Business Process Improvement certification/training
Strong experience with: Process Mapping
Value Stream Mapping
Root Cause Analysis
Problem Definition
Waste Identification
Improvement Planning
Proven experience facilitating workshops and working sessions with cross-functional stakeholders
Ability to translate complex operational processes into practical documentation and implementation plans
Strong analytical, communication, presentation, and stakeholder management skills
Experience preparing executive-level summaries and recommendations
Proficiency with Microsoft Office Suite, Microsoft Teams, SharePoint, Visio, or similar process mapping tools
Nice to have
Experience in one or more of the following environments: Postsecondary education
Public sector
Student services
Enrolment management
Admissions
Financial aid
Academic operations
Complex service delivery organizations
Additional experience with: Enterprise-wide business process transformation
CRM, ERP, Student Information Systems (SIS), workflow or case management platforms