Continuous Improvement Manager Jobs

Progress Housing Group Ltd

Location:
United Kingdom, Leyland

Category:
Public Sector

Contract Type:
Not provided

Salary:

47754.00 - 50265.00 GBP / Year

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Job Description:

We’re looking for a skilled and forward-thinking Continuous Improvement Manager to join our Housing Support Services team. This is a fantastic opportunity to drive innovation and shape the future of our housing operations. If you’re passionate about driving service excellence, improving processes, and making a real impact for customers and colleagues, we’d love to hear from you.

Job Responsibility:

Shaping and enhancing the customer journey across all areas of housing operations
Leading a focused team
Making processes more transparent, efficient, and customer-friendly
Delivering quick wins and long-term improvements
Facilitating service improvement requests
Analysis trends in performance highlighting best practice
Ensuring policies, processes, and work instructions are clear, compliant, and easy to follow

Requirements:

Proven experience in project management and/or housing management, with a track record of improving services and achieving financial results
Strong analytical and critical thinking skills
able to work with complex ideas and drive innovation
Excellent communication and influencing skills, with the ability to engage colleagues at all levels
Full UK driving licence and access to your own vehicle for business purposes

Nice to have:

Understanding of social housing regulation, legislation, and sector challenges
Experience with housing management systems (e.g., QLX)
Ability to deliver training and embed new ways of working

What we offer:

Buy or sell leave
Flexi working
Pension Scheme
Professional Development
Occupational Sick Pay
Agile and flexible working
Hybrid arrangements
Positive, inclusive culture
Career development
Access to professional development budgets, qualifications, paid subscriptions, coaching, mentoring, and regular career check-ins
Generous annual leave (with options to buy or sell days and a day off for your birthday)
Enhanced pension scheme
Private healthcare
Employee assistance programme
Wellbeing support
Employee recognition platforms
Opportunities to contribute to sustainability and social impact initiatives

Additional Information:

Job Posted:
December 11, 2025

Expiration:
December 15, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Continuous Improvement Manager