Continuous Improvement Manager

• Champion a culture of continuous improvement, encouraging “better, faster, simpler” ways of working
• Develop clear frameworks, tools, and shared language to embed continuous improvement across all teams
• Lead, track and take ownership of progress and outcomes for business process improvement initiatives
• Train and coach colleagues in core improvement tools and methods, promoting empowerment and shared ownership
• Facilitate engaging workshops and process‑mapping sessions to understand workflows and co‑design improvements
• Identify, prioritise, and validate improvement opportunities that offer measurable benefits
• Standardise processes and documentation (SOPs, templates, checklists, workflows) in collaboration with leaders and subject matter experts
• Establish and report on KPIs, benefits realisation, and progress to senior stakeholders

• Strong collaborator with the ability to build trust, influence effectively, and engage diverse stakeholders
• Proven experience leading process improvement in office, service, or business operations environments
• Evidence of delivering measurable improvements in time, cost, quality, or customer experience
• Skilled facilitator with experience delivering training or coaching on process thinking and improvement tools
• Highly organised with the ability to manage multiple small to medium improvement projects concurrently
• Analytical mindset with confidence in data gathering, problem‑solving, and benefit tracking
• Understanding of change management principles and the ability to support teams through change
• Degree‑level education (or equivalent experience) plus relevant qualifications (e.g., Lean Six Sigma Green/Black Belt, LCS Level 2/3, PRINCE2)

Experience with process‑mapping tools and CI reporting dashboards is desirable

• Generous holiday allowance with the option to buy additional days
• Health screening, eye care vouchers and private medical benefits
• Wellbeing programs
• Life assurance
• Access to a competitive contributory pension scheme
• Save As You Earn share option scheme
• Travel Season ticket loan
• Electric Vehicle Scheme
• Optional Dental Insurance
• Maternity, paternity and shared parental leave
• Employee Assistance Programme
• Access to emergency care for both the elderly and children
• RECARES days, giving you time to support the charities and causes that matter to you
• Access to employee resource groups with dedicated time to volunteer
• Access to extensive learning and development resources
• Access to employee discounts scheme via Perks at Work