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Continuous Improvement, Learning & Development Manager

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Collinson

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Location:
South Africa , Cape Town

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Category:
Insurance

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are looking for an experienced Continuous Improvement, Learning & Development Manager to drive capability development, quality excellence, and operational improvement across the organisation. This role combines Learning & Development, Continuous Improvement, Quality Assurance, and Change Adoption, helping to build a high-performance culture through effective learning solutions, operational excellence initiatives, and measurable behavioural change. You will work closely with senior leaders, operational teams, HR, and external partners to improve employee capability, customer outcomes, and overall business performance.

Job Responsibility:

  • Develop and implement learning and development strategies aligned to business goals
  • Identify capability gaps and design engaging, practical learning solutions
  • Deliver programmes including leadership development, compliance training, customer experience, and product capability
  • Create onboarding and continuous development pathways for key roles
  • Measure learning effectiveness, behavioural change, and adoption
  • Design reinforcement strategies including coaching tools and manager support
  • Lead continuous improvement initiatives using Lean, Six Sigma, Kaizen, and Agile methodologies
  • Identify process inefficiencies and performance gaps using data-driven analysis
  • Facilitate workshops, root cause analysis, and problem-solving sessions
  • Develop and maintain Quality Assessment frameworks across customer interaction channels
  • Analyse quality trends and partner with operational leaders to improve performance and customer outcomes
  • Partner with senior leaders, HR, operational teams, and external providers
  • Communicate progress, insights, and improvement outcomes across the business

Requirements:

  • Experience in Learning & Development, Continuous Improvement, Operational Excellence, or Quality roles
  • Strong knowledge of adult learning principles and change management practices
  • Experience driving behavioural change and performance improvement
  • Excellent facilitation, communication, and stakeholder management skills
  • Strong analytical and problem-solving capability
  • Experience working within insurance, financial services, contact centres, or regulated environments is desirable

Nice to have:

Experience working within insurance, financial services, contact centres, or regulated environments is desirable

What we offer:
  • Opportunity to shape learning, quality, and continuous improvement across the organisation
  • Collaborative and supportive culture
  • High-impact role with strong visibility across the business

Additional Information:

Job Posted:
May 16, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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