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Continuous Improvement Lead

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Location:
Australia , Fortitude Valley

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

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Job Description:

The Continuous Improvement Lead is responsible delivering process improvement projects, enhancing the way we use systems and driving clear reporting on project delivery for the Telco business.

Job Responsibility:

  • Ensure successful delivery of Telco technology and continuous improvement projects and initiatives
  • Creating and maintaining consolidated portfolio reporting of projects and initiatives across Telco and GBIS
  • Monitoring progress against milestones, budgets and benefits
  • Ensuring projects are delivered on time and on budget, escalate as required
  • Identify new ideas, emerging technologies, and improvement opportunities that enhance efficiency and customer value
  • Analyse existing processes to identify bottlenecks and recommend improvements
  • Scoping and documenting initiatives/ ideas from the business
  • Lead/contribute to Innovation work groups and forums
  • Work with GBIS to priortise and manage continuous improvement requests
  • Review and document systems being used across Telco
  • Contribute to the Telco system strategy now and future path
  • Engage with system vendors as required
  • Ensure standardised digital processes, templates and tools across the business
  • Act as the system conduit between the business and GBIS for onboarding and system change
  • Complete updates and system administration as required
  • Educate the business on current systems and capabilities
  • Communicate clearly and effectively with stakeholders at all levels
  • Represent the Technology & CI team in cross-functional forums
  • Drive adoption and embed outcomes into business-as-usual operations
  • Support uplift of capability through training, coaching, and knowledge sharing

Requirements:

  • Proven experience leading stakeholder engagement across business segments/divisions
  • Demonstrated experience in preparing and delivering professional presentations
  • Experience delivering continuous improvement initiatives from concept to implementation
  • Strong stakeholder management skills with the ability to influence, negotiate, and resolve conflicts
  • Highly developed analytical and problem-solving capabilities
  • Experience in gathering and documenting business requirements
  • Demonstrated expertise in assessing current systems
  • Data literacy – ability to interpret and analyze data
  • Desirable - Certification in Business Analysis Professional (CBAP) or Certification of Competency in Business Analysis (CCBA)
  • Desirable - Bachelor’s degree in business administration, Information Technology, or a related field
  • Act as a trusted advisor to all levels of employees, influencing priorities and scope
  • Lead workshops with cross-functional stakeholders, resolving conflicts and driving consensus
  • Mentor junior and mid-level analysts in effective engagement practices
  • Strategic thinker with high-level problem-solving skills, leadership presence, strong mentoring capability, and ability to influence senior stakeholders and executives
  • Strong communication and interpersonal abilities across diverse audiences
  • Resilience and adaptability in dynamic, complex environments
  • Strategic thinking with ability to align solutions to enterprise goals
  • Leadership and mentoring skills
  • Advanced facilitation, negotiation, and conflict management skills

Additional Information:

Job Posted:
March 01, 2026

Employment Type:
Fulltime
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