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Continuous Improvement and Change Lead

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Progress Housing Group Ltd

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Location:
United Kingdom , Leyland

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Category:
Public Sector

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Contract Type:
Not provided

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Salary:

36276.00 GBP / Year
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Job offer has expired

Job Description:

This is a pivotal role at the heart of our mission to deliver excellence through continuous improvement, innovation, and best practice. As our Continuous Improvement and Change Lead, you’ll be the driving force behind initiatives that enhance customer and colleague experiences, improve service performance, and boost operational efficiency. Reporting to the Head of Performance and Planning (RWP), you’ll take ownership of key projects that shape how we work and deliver value for our tenants.

Job Responsibility:

  • Leading impactful change projects that make a real difference
  • Maintaining and implementing robust departmental processes, ensuring documentation is accurate and up to date
  • Coordinating policy and procedural reviews to keep us compliant and ahead of the curve
  • Working collaboratively across service areas to map processes, identify efficiencies, and implement improvements
  • Supporting the development of action plans and quality assurance frameworks, keeping projects on track through proactive problem-solving
  • Managing the data and systems that underpin performance monitoring, including internal audits and data cleansing where needed

Requirements:

  • A formal project management or change management qualification, or significant experience in process improvement
  • Substantial experience working within social housing or a similar environment
  • Ability to plan ahead, prioritise effectively, and manage your own workload to meet deadlines
  • Confident verbal and written skills that inspire trust, gain buy-in, and foster collaboration across teams
  • A genuine commitment to delivering consistently high-quality service and putting people at the heart of everything you do
What we offer:
  • Buy or sell leave
  • Flexi working
  • Pension Scheme
  • Professional Development
  • Occupational Sick Pay
  • Hybrid and flexible working arrangements
  • Generous annual leave entitlement and pension scheme
  • Opportunities for continued professional development
  • A values-driven culture that puts people first
  • Commitment to wellbeing, inclusion, and diversity

Additional Information:

Job Posted:
January 05, 2026

Expiration:
January 13, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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