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This is an 11-week paid learning experience during which you’ll be able to connect and network with other interns and leaders within the company. We invite you to come innovate with mentors who will challenge you to develop meaningful skills. You’ll contribute your creativity and outstanding ideas, while working alongside T-Mobile employees. We’ll give you hands-on projects and the chance to create an immediate impact. The intern will work on expanding InsightBot’s Onboarding Help capabilities by partnering with leadership teams to understand how new employees are onboarded across the organization.
Job Responsibility:
Conduct interviews with leadership and team members to gather onboarding requirements, workflows, and access needs
Create clear, standardized onboarding documentation including team overviews, access guides, and step-by-step permission processes
Translate onboarding knowledge into structured context and prompt designs for the InsightBot AI chatbot
Test, refine, and improve InsightBot’s onboarding responses using real-world onboarding scenarios
Partner with product, data, and platform stakeholders to ensure onboarding guidance is accurate, scalable, and easy to maintain
Requirements:
Coursework or hands-on experience in AI, machine learning, prompt engineering, conversational AI, or knowledge management
Experience documenting processes, onboarding workflows, or operational playbooks in an enterprise environment
Strong analytical and problem-solving skills with the ability to structure ambiguous information into clear guidance
Excellent written and verbal communication skills, with experience working across technical and non-technical teams
At least 18 years of age
Legally authorized to work in the United States
Must be actively enrolled in a Bachelors or Graduate degree program
What we offer:
Relocation assistance may be provided to program participants who reside more than 50 miles from the internship location