This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
Ready to shape the experience of millions? Join our dynamic support team for one of the world’s largest and most influential social media platforms. If you are a fluent Spanish speaker with a passion for tech, digital marketing, and problem-solving, this is your chance to launch an exciting international career in vibrant Lisbon!
Job Responsibility
Provide premium support to the company’s advertisers, managing product troubleshooting and ensuring an outstanding customer experience
Handle and resolve technical product troubleshooting and customer support for advertising products via email and chat channels
Partner with internal Product Operations & Engineering groups to solve complex technical, product, or generic advertiser queries
Take an active role from day one in identifying initiatives to enhance service quality and improve the overall user experience
Drive overall CSAT metrics, ensuring high-quality service throughout the customer journey and providing regular updates
Meet and exceed service level agreements (SLAs) across channels, achieving best-in-class productivity and optimal resolution times
Partner with internal technical specialists to educate advertisers on product features and how to avoid common issues
Requirements
Native or fluent Spanish (C1 minimum)
professional fluency in English (B2 minimum)
Hands-on experience with Google Analytics, HTML/Web Development, Pixel Data, and APIs
Proven experience in Paid Campaign Management
Degree in Marketing, Communication, or a related field
Background in Digital Marketing
Experience in a Contact Center or Service program for an Advertising Technology company
Strong customer service orientation with a problem-solving attitude
Deep familiarity with social media platforms and a solid understanding of digital advertising
Ability to work autonomously as well as collaborate effectively within a team