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Content Support Agent - Polish

Portugal, Lisbon, Porto · Job Posted June 01, 2026
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Job Description

Want to join the support team for one of the world's largest social media platforms? If you're a fluent Polish speaker with a knack for solving problems, we want to meet you!

Job Responsibility

  • Handle both inbound and outbound calls
  • Investigate and resolve issues that are reported by buyers/sellers/customers/creators such as checking order and logistics status
  • Review the reported issues within agreed turnaround times and standards of quality
  • Escalate issues to the company in accordance with its procedures

Requirements

  • Polish (C2) and English (B2) proficiency
  • Solid understanding of e-commerce
  • Ability to make logical decisions
  • Strong communication and empathy skills to handle different types of users
  • Availability to work rotating shifts

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