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Want to join the support team for one of the world's largest social media platforms? If you're a fluent Polish speaker with a knack for solving problems, we want to meet you!
Job Responsibility
Handle both inbound and outbound calls
Investigate and resolve issues that are reported by buyers/sellers/customers/creators such as checking order and logistics status
Review the reported issues within agreed turnaround times and standards of quality
Escalate issues to the company in accordance with its procedures
Requirements
Polish (C2) and English (B2) proficiency
Solid understanding of e-commerce
Ability to make logical decisions
Strong communication and empathy skills to handle different types of users