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Randstad Logo Randstad · IT - Administration

Content Support Agent Arabic Speaker

Portugal, Lisbon, Porto · Job Posted June 10, 2026
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Job Description

Ready to shape the experience of millions? Join our dynamic support team for one of the world’s largest and most influential social media platforms. If you are a fluent Italian speaker with a passion for tech, digital marketing, and problem-solving, this is your chance to launch an exciting international career in vibrant Lisbon!

Job Responsibility

  • Handle and resolve technical product troubleshooting and customer support for advertising products via email and chat channels
  • Partner with internal Product Operations & Engineering groups to solve complex technical, product, or generic advertiser queries
  • Take an active role from day one in identifying initiatives to enhance service quality and improve the overall user experience
  • Drive overall CSAT metrics, ensuring high-quality service throughout the customer journey and providing regular updates
  • Meet and exceed service level agreements (SLAs) across channels, achieving best-in-class productivity and optimal resolution times
  • Partner with internal technical specialists to educate advertisers on product features and how to avoid common issues

Requirements

  • Native or fluent Arabic (C1 minimum)
  • Professional fluency in English (B2 minimum)
  • Hands-on experience with Google Analytics, HTML/Web Development, Pixel Data, and APIs
  • Proven experience in Paid Campaign Management
  • Degree in Marketing, Communication, or a related field
  • Background in Digital Marketing
  • Experience in a Contact Center or Service program for an Advertising Technology company
  • Strong customer service orientation with a problem-solving attitude
  • Deep familiarity with social media platforms and a solid understanding of digital advertising
  • Ability to work autonomously as well as collaborate effectively within a team
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