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This position in our In-House Agency is responsible for shaping and organizing content across complex, multi-channel marketing and customer experience initiatives. The work spans content strategy, information architecture, and UX writing, ensuring that content is purposeful, scalable, and aligned with brand standards and business objectives.
Job Responsibility:
Synthesize customer, business, and platform insights to guide content strategy for campaigns and programs
Assess content needs and define structures such as content types, categories, frameworks, and presentation rules
Create taxonomies, metadata models, templates, and writing guidelines for CMS‑ready content
Collaborate across teams to develop messaging architectures, content rules, and documentation for digital experiences
Build multi-channel CRM journeys, including email, direct mail, and web interactions
Write and edit content across formats—from web pages to UX microcopy—using brand voice and editorial standards
Establish governance and operational standards that support quality, consistency, and scalability
Requirements:
2+ years of Graphic or Website Design experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Nice to have:
Experience leading content strategy for integrated marketing or digital experience initiatives
Experience with content modeling, taxonomy development and metadata design
Experience applying UX writing principles to complex digital interfaces
Experience developing content governance structures and editorial standards
Experience with CRM platforms, marketing automation tools, and digital experience platforms
Experience translating strategic objectives into structured content plans and reusable frameworks
What we offer:
Health benefits
401(k) Plan
Paid time off
Disability benefits
Life insurance, critical illness insurance, and accident insurance