Content Strategist, Sr / UX Content Strategist Job at Aquent

Job Description

As a Content Design expert, you’ll be at the forefront of creating intuitive and engaging digital products, directly influencing how users manage their financial lives and interact with our platforms. Your strategic thinking and craft will drive clarity, foster trust, and deliver meaningful solutions, balancing functionality with complexity on a highly visible platform.

Job Responsibility

Apply robust content strategy principles (planning, creation, governance) to projects, delivering high-quality user experiences
Collaborate with designers and product partners to architect user experiences, providing a foundation for alignment, prototyping, visual design, and content design
Produce high-quality UX content, quickly integrate feedback, identify and solve content design problems, and meet both business and user needs
Align content with business requirements and user needs to support core strategic objectives
Inform all content decisions based on data, research, and careful planning
Write content according to UX writing standards, and align/edit existing or placeholder content to these standards
Lead content reviews and influence stakeholders by articulating content design decisions with clear rationale
Oversee content direction and actively participate in and/or lead peer reviews
Identify gaps in UX writing standards and propose effective solutions
Create comprehensive solutions alongside a cross-functional Agile team, considering how digital, physical, and service channels integrate seamlessly
Utilize problem definition techniques and data to drive project requirements
Facilitate ideation efforts with a strong focus on the problem to solve, fostering a “how might we” conversation
Lead reviews and drive decisions, embracing an iterative approach to achieve great products within scope and budget, prioritizing progress over perfection
Proactively raise potential roadblocks to team or project leads and collaboratively identify solutions to remove blockers
Maintain high standards, including channel and content standards, and adherence to established design systems
Lead projects across various UX disciplines to create seamless experiences
Work with teams to estimate project completion based on task completion and resource availability
Foresee potential roadblocks and communicate them to project leads
Passionately focus on solutions and maintain an optimistic outlook on team goals, mission, and the needs of partners and users
Partner effectively across disciplines and functions, building trust through clear expectation setting for processes and deliverables
Actively seek and utilize ideas and feedback to strategically guide delivery
Foster an inclusive environment by conveying interest in others’ feedback/viewpoints, anticipating reactions, and responding attentively to ideas and concerns
Proactively offer support to teammates, guiding activities and refining craft
Employ various communication techniques to showcase work and persuade through rationale and storytelling
Propose solutions that benefit all parties and craft compelling arguments to support your position
Maintain a clear design position while remaining open and flexible to moderate it when new information emerges
Navigate undefined spaces to define potential paths forward through problem definition and design thinking
Recognize challenges as an inherent part of the process and collaboratively identify root causes to determine next steps and new directions

Requirements

6+ years of content design experience specifically focused on digital products or equivalent
An online portfolio showcasing your process and design thinking
Experience with all aspects of a user-centered design process, including user research, developing user flows, creating wireframes, writing for accessibility, and creating content specifications
Experience working in a collaborative, multi-disciplinary team within an iterative process and an Agile development methodology
Strong self-management skills, comfortable with substantial responsibility, working directly with client partners, and capable of managing your project schedules
Proficiency in design tools like Figma, FigJam, and Writer
Experience running design sessions with cross-functional teams
Effective relationship builder—ability to partner cross-functionally, cross-enterprise, and work effectively with various levels of the organization as well as diverse personality types
Comfort in a project-oriented work environment, with a positive attitude and solid work ethic

Nice to have

1+ year of content design experience for touch-based mobile interfaces
1+ year of conversational design experience
Experience using AI assistants or LLMs for solutioning

What we offer

subsidized health, vision, and dental plans
paid sick leave
retirement plans with a match

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Content Strategist, Sr / UX Content Strategist

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