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Content Specialist

radancy.com Logo

Radancy

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Location:
United States , Atlanta

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

50000.00 - 55000.00 USD / Year
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Job Description:

At Radancy, great customer support is about more than solving tickets — it’s about empowering users with the right information, at the right time, in the right format. We’re looking for a Content Specialist to help drive this mission forward by managing and improving the quality, accuracy, and usability of our Help Center and internal support documentation. This role is perfect for someone who loves translating complex topics into clear, helpful content. You’ll collaborate closely with our Customer Support, Product, and Enablement teams to ensure our customer-facing articles and internal resources reflect the latest product functionality, known issues, and best practices. If you’re detail-oriented, organized, and passionate about making support content work smarter (not just harder), this role was made for you.

Job Responsibility:

  • Own and manage all content within the Radancy Support Center — drafting, editing, publishing, and archiving articles and video content as needed
  • Work with subject matter experts across Delivery, Product and Support to capture knowledge and translate it into clear, actionable resources
  • Maintain internal documentation that supports team onboarding, training, and resolution workflows
  • Ensure consistency in tone, format, and structure across content to deliver a seamless customer experience
  • Monitor content effectiveness through feedback, usage data, and case deflection trends — identifying gaps and updating materials proactively
  • Partner with Support Ops to maintain templates, tagging, and organizational structure for easy content navigation
  • Support new product and feature rollouts by creating help content and ensuring internal teams are equipped with accurate guidance
  • Act as the point person for content audits, seasonal cleanups, and ongoing knowledge base optimization

Requirements:

  • Bachelor’s degree or equivalent experience in Communications, Technical Writing, Support, or a related field
  • 1+ years of experience creating or managing support content, documentation, or enablement resources
  • Strong writing and editing skills — able to simplify technical topics into content that is easy to understand
  • Experience working with Zendesk Guide or similar help center platforms
  • Detail-oriented with excellent organizational and project management skills
  • Comfortable collaborating with multiple teams and managing feedback from various stakeholders
  • A passion for clarity, usability, and helping others succeed through great content
What we offer:
  • Comprehensive medical coverage, with dental, vision and life insurance
  • Competitive 401(k) plan with employer matching
  • Unlimited flexible time off (FTO)
  • World-class training that keeps you at the forefront of innovation

Additional Information:

Job Posted:
March 24, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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