Content Specialist

• Create and update written content across help center articles, internal knowledge resources, training materials, and enablement documentation
• Support the development of short-form videos, tutorials, and simple multimedia assets to reinforce learning and product adoption
• Create basic visual assets, graphics, and presentation materials to support content and training initiatives
• Translate product workflows, common support questions, and operational processes into clear, user-friendly content
• Partner with teams such as Support, Customer Success, Onboarding, and Product to gather information and keep content accurate and up to date
• Review and revise existing content for clarity, consistency, grammar, and usability
• Follow established content standards, templates, and style guidelines to ensure a consistent user experience
• Help maintain and organize content across platforms such as the help center, LMS, and internal documentation systems
• Incorporate feedback from internal stakeholders and customer trends to improve content over time

• 1–3 years of experience in content creation, writing, enablement, training support, technical writing, or knowledge management in a SaaS, technology, or professional services environment
• Strong writing and editing skills, with the ability to make complex information clear and approachable
• A strong writing sample or portfolio that demonstrates clarity, structure, and attention to audience needs
• Experience with or exposure to short-form video editing and basic graphic design
• Strong attention to detail and commitment to producing accurate, polished work
• Ability to manage multiple assignments, stay organized, and follow through on deadlines
• Comfort collaborating with cross-functional teams and incorporating feedback into content revisions
• Interest in learning new tools, products, and workflows quickly
• Familiarity with tools such as Zendesk, Seismic, Skilljar, Google Vids, or Adobe Premiere is a plus

Familiarity with tools such as Zendesk, Seismic, Skilljar, Google Vids, or Adobe Premiere

• Comprehensive health plans
• 401k program
• Commuter benefits
• Professional development
• Parental leave
• Flexible time off policy
• Robust online onboarding program
• Biweekly all hands meetings
• Variety of internal virtual events