Content Specialist, Customer Education

As a Content Specialist, you’ll play a critical role in developing, organizing, and maintaining Harvey’s Help Center—our primary customer-facing knowledge resource. Sitting within the Customer Education team and reporting to the Head of User Operations, you’ll focus on creating and optimizing Help Center content that empowers customers to self-serve effectively and understand our products with clarity and confidence. This role is ideal for someone who loves writing, structuring information, and thinking deeply about how people search for and use self-service content. You’ll help define how we scale customer knowledge, improve the support experience, and ensure every Help Center article reflects a consistent, trusted voice.