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Microsoft Corporation Logo Microsoft Corporation · -

Content Program Manager - Customer Success Stories

United States, Redmond Employment contract 119800.00 - 234700.00 USD / Year · Job Posted May 05, 2026
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Job Description

The Content Program Manager - Customer Success Stories plays a critical role in driving strategic newsletter initiatives and managing editorial calendars for Viva content, supporting customer success and readiness across GCS and CSU. This role ensures that newsletter and editorial programs are tightly aligned with organizational priorities, delivering impactful, audience-focused communications, and bridging strategy with execution through robust cross-functional collaboration. In addition to core responsibilities, this position leads and supports key strategic programs—like High Five the Go Live - by designing and managing newsletter content and editorial schedules to strengthen employee and customer adoption and loyalty. The Content Program Manager is accountable for developing and maintaining editorial calendars for Viva content, ensuring consistent messaging, measurable outcomes, and comprehensive tracking of content metrics to evaluate impact and optimize future communications, all in alignment with Microsoft’s customer success vision.

Job Responsibility

  • Develop and execute strategic content plans aligned with GCS priorities and CE&S objectives
  • Manage multiple projects across the content lifecycle, ensuring timely delivery and quality standards
  • Partner with engineering, product, marketing, and customer success teams to deliver integrated content experiences
  • Cultivate audiences across platforms (e.g., social, learning portals) to maximize reach and impact
  • Ensure content adheres to Microsoft brand, accessibility, and compliance standards

Requirements

  • 5+ years experience in program management, digital content publishing/management, or experience in a writing or editing role OR equivalent experience
  • Master's Degree in Technical Writing, Technical Communication, Communications, Business, Instructional Design, or related field AND 6+ years experience in program management, digital content publishing/management, or experience in a writing or editing role OR Bachelor's Degree in Technical Writing, Technical Communication, Communications, Business, Instructional Design, or related field AND 8+ years experience in program management, digital content publishing/management, or experience in a writing or editing role OR equivalent experience
  • 5+ years recent experience with knowledge management and/or digital publishing modalities (e.g., Web, social media, in-product, training)
  • 1+ year(s) experience working in a complex, matrixed organization

Nice to have

  • Master's Degree in Technical Writing, Technical Communication, Communications, Business, Instructional Design, or related field AND 6+ years experience
  • Bachelor's Degree in Technical Writing, Technical Communication, Communications, Business, Instructional Design, or related field AND 8+ years experience
  • 5+ years recent experience with knowledge management and/or digital publishing modalities
  • 1+ year(s) experience working in a complex, matrixed organization
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