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Perform QA on technical and support content primarily in Spanish and occasionally in English, including user manuals, videos, how-to guides, and troubleshooting articles
Review content for grammar, spelling, accuracy, formatting, categorization, device associations, and adherence to established quality and style guidelines
Ensure published content delivers a premium customer experience and does not include references to competitors, retailers, or negative product messaging
Approve and publish content in the CMS, or reject submissions with clear, actionable feedback when standards are not met
Collaborate closely with linking agents, technical writers, and QA specialists across global teams
Identify content gaps, missing device coverage, and opportunities to improve content quality and completeness
Stay informed about technology trends, consumer devices, IoT, and emerging topics relevant to content creation
Independently manage a QA work queue, including backlog prioritization
Requirements
Bilingual or highly fluent in both Spanish and English (written and verbal)
Excellent writing, proofreading, and content review skills
Strong attention to detail and analytical mindset
Passion for technology, with the ability to quickly learn new devices, tools, and concepts
Ability to work independently in a fully remote environment
Strong communication skills to provide clear feedback and collaborate with distributed teams
Nice to have
Experience in content QA, technical writing, technical translation, copywriting, or technical support
Experience working with CMS platforms or structured content workflows
Exposure to device troubleshooting, technical support environments, or knowledge base/content creation
Bachelor’s degree preferred, but not required if relevant experience is demonstrated