Content Production Manager Job at Cricut (South Jordan)

Job Description

We are looking for a Content Production Manager to lead a specialized team of Production Artists responsible for preparing digital content for the Cricut Design Space library (images, templates, ready-to-make projects, fonts, and licensed art). This role is not just about keeping production moving; it is about owning a production plan, using data to help drive decisions, and continually improving quality and throughput. The ideal candidate is passionate about design tools, process improvement, and emerging design technology (AI), and knows how to turn business goals into clear, measurable production outcomes.

Job Responsibility

Lead the Production Artist team - Set clear goals for output, quality, and timelines
provide day-to-day direction, coaching, and feedback
build a culture of support, accountability, and results
Own the production roadmap and delivery – Translate campaigns, launches, and international needs into a production plan across fonts, templates/projects, images, and licensed content
manage training, capacity, prioritize work, and remove blockers to hit deadlines
Integrate AI and new tools – Champion the use of AI and evolving tooling for Quality Control, content checks, and basic analysis
test new approaches, gather feedback, and iterate on workflows to help content scale
Improve processes, tools, and quality – Simplify workflows, reduce manual work, and enforce QA standards for all content types
partner with Software, UX, and Engineering on work management tools, QA checks, tagging workflows, and AI-assisted pipelines
Use data to inform decisions – Define and track KPIs (throughput, quality/defect rates, coverage, rework)
regularly review dashboards and reports to spot trends, bottlenecks, and gaps, and recommend course corrections to leadership
Partner cross-functionally – Work closely with Production, Engineering, Licensing, and international teams to support content production priorities, launch timelines, and strong content discovery in Design Space

Requirements

Bachelor’s degree and 7+ years of relevant experience in content production, operations, or a related field, including 5+ years managing a team
or 10+ years of directly related experience
Proven experience leading a production or operations team with clear KPIs and measurable results
High technical fluency with Adobe Creative Suite and at least one font or vector tool (e.g., FontLab, Glyphs), plus a deep understanding of graphic design, illustration, and core design principles with a sharp eye for visual quality and consistency
Strong data literacy: comfortable using numbers and spreadsheets to interpret trends and adjust plans
Detail-oriented, quality-driven problem solver with excellent communication skills and the ability to work effectively in a fast-paced, ambiguous environment
Passion for crafting, design, and creative tools
experience with Cricut hardware (or similar company) and software is ideal

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