Content Ops Specialist & Bilingual Content Writer Job at Horizontal Digital

Job Description

We’re looking for a Content Operations Specialist who also writes brilliantly. You’ll own the processes, governance, tooling and workflows that keep content moving at scale across multiple workstreams, and you’ll bring the writing craft to produce publishable Arabic and English content yourself. It’s a hybrid built for someone who runs operations with rigour and writes with flair.

Job Responsibility

Own and run end-to-end content workflows, from intake and briefing through drafting, review, approval and publishing, keeping delivery predictable across multiple workstreams
Build and maintain the operational toolkit, including trackers, intake forms, status dashboards, style guides and templates, so teams and clients always know where content stands
Define and enforce content governance, including roles and responsibilities, quality standards, review gates and version control across Arabic and English
Coordinate CMS teams, writers, translators, designers and developers, managing capacity, prioritisation and timelines so content lands on schedule
Track content status and surface risks early, reporting clearly to clients and internal stakeholders on progress, blockers and next steps
Continuously improve ways of working, identifying bottlenecks and embedding scalable processes and AI-assisted workflows where they add value
Write clear, compelling copy in both Arabic and English for websites, journeys, campaigns and experiences across B2C and B2B sectors
Adapt tone and messaging to suit different industries (e.g. finance, travel, retail) and sensitivities (e.g. regulated content)
Craft copy for CTAs, headlines, page narratives, microcopy, error states and everything in between
Write for different funnel stages, from awareness to action to retention, across omni-channel experiences
Own Arabic and English versions of content, transcreating rather than translating literally, and maintain quality and cultural nuance across both languages
Work with an understanding of modular content models, structured data and tagging for reuse and personalisation
Align content to Sitecore and Content Hub capabilities (e.g. components, assets, content types)
Lead and contribute to content migration, QA and authoring for digital builds
Work in lockstep with UX, Strategy, Tech and Design teams to deliver joined-up experiences
Drive user journey mapping and content planning sessions

Requirements

5+ years’ experience spanning content operations or content management and digital content writing or copywriting (agency or in-house), with operations as a core strength
Proven content operations experience, including running workflows, building trackers and governance, coordinating contributors and keeping multi-workstream delivery on schedule
Full professional fluency in Arabic and English, with the ability to write, edit and transcreate to a publishable standard in both languages
Hands-on experience using AI tools in real content production and operations, and clear judgement on where human craft must lead
Familiarity with SEO, structured data, and accessibility best practices
Working knowledge of GEO and AEO, and writing content that performs in generative and AI-driven search, not just traditional SEO
Strong portfolio of web, product or campaign writing, with clear examples of voice, clarity and strategic thinking
Understanding of structured content and writing for modular design systems
Experience working in or around CMS platforms like Sitecore, Content Hub or similar
Excellent attention to detail, grammar, flow and digital usability
Clear communication, collaborative energy and the ability to take and apply feedback constructively

Nice to have

Experience writing for Sitecore-powered platforms or working within Sitecore environments
Hands-on experience with content operations and project tooling such as Jira, Asana, Airtable or similar
Experience designing AI-assisted content workflows or prompt libraries at team or organisation scale
Experience writing content for high-sensitivity industries such as Financial Services, Healthcare or Government
Experience with content QA, localisation workflows, and global publishing models

What we offer

A consultancy where content is strategic, not secondary
Work on global brands and multilingual platforms across exciting verticals
Collaborate with strategists, designers, engineers and marketers on truly connected experiences
Flexible hybrid culture, supportive team, and tools that help you do your best work
A chance to shape content’s role in the future of experience-led marketing

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Content Ops Specialist & Bilingual Content Writer

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