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Content Operations Manager

United States 72000.00 - 100000.00 USD / Year · Job Posted March 22, 2026
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Job Description

We are seeking a Content Operations Manager to collaborate closely with the Director of Content Strategy & Development to oversee the execution of Sharpen’s content roadmap and development processes. You will manage schedules, vendors, and processes to ensure high-quality, on-time, and within-budget content delivery. This role will also focus on continuous improvement, innovation, and operational leadership in content development.

Job Responsibility

  • Support delivery of the content roadmap, aligning development schedules with the broader project flight plan
  • Manage content development vendors, ensuring their work aligns with McGraw Hill’s instructional design, style guidelines, and accessibility requirements
  • Define content project scopes, objectives, and deliverables in collaboration with key stakeholders
  • Develop and implement project management methodologies to ensure timely, budget-conscious, and high-quality content delivery
  • Manage schedules and assignments for content vendors and internal team members
  • Identify and mitigate project risks related to resources, budget, timelines, and scope
  • Collaborate with Product and Engineering teams on requirements for Sharpen’s content management system and related projects
  • Analyze project performance and metrics, identifying areas for improvement and optimizing project delivery processes
  • Lead continuous improvement initiatives to enhance efficiency and implement best practices for content development and operations
  • Demonstrate leadership in content development operations, such as spearheading specific initiatives, coaching team members on processes, or innovating tools and approaches to content management

Requirements

  • 5+ years of applicable experience
  • Strong program management skills, including experience managing budgets, schedules, product roadmaps, and resources
  • Proven ability to manage digital product development, including web-based systems, database tools, and content authoring platforms
  • Familiarity with instructional design principles, accessibility standards, and style guidelines for digital content
  • A track record of successfully managing vendor relationships and cross-functional teams
  • Strong problem-solving and risk mitigation abilities, with experience delivering projects on time and within scope
  • Excellent written and verbal communication skills

Nice to have

  • Experience working in EdTech or educational content development
  • Familiarity with market research techniques and customer insights analysis
  • Experience with agile methodologies and working on agile teams

What we offer

Base pay annual bonus plan may be provided as part of the compensation package, in addition to a full range of medical and/or other benefits

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