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We are seeking a Content Operations Manager to collaborate closely with the Director of Content Strategy & Development to oversee the execution of Sharpen’s content roadmap and development processes. You will manage schedules, vendors, and processes to ensure high-quality, on-time, and within-budget content delivery. This role will also focus on continuous improvement, innovation, and operational leadership in content development.
Job Responsibility:
Support delivery of the content roadmap, aligning development schedules with the broader project flight plan
Manage content development vendors, ensuring their work aligns with McGraw Hill’s instructional design, style guidelines, and accessibility requirements
Define content project scopes, objectives, and deliverables in collaboration with key stakeholders
Develop and implement project management methodologies to ensure timely, budget-conscious, and high-quality content delivery
Manage schedules and assignments for content vendors and internal team members
Identify and mitigate project risks related to resources, budget, timelines, and scope
Collaborate with Product and Engineering teams on requirements for Sharpen’s content management system and related projects
Analyze project performance and metrics, identifying areas for improvement and optimizing project delivery processes
Lead continuous improvement initiatives to enhance efficiency and implement best practices for content development and operations
Demonstrate leadership in content development operations, such as spearheading specific initiatives, coaching team members on processes, or innovating tools and approaches to content management
Requirements:
5+ years of applicable experience
Strong program management skills, including experience managing budgets, schedules, product roadmaps, and resources
Proven ability to manage digital product development, including web-based systems, database tools, and content authoring platforms
Familiarity with instructional design principles, accessibility standards, and style guidelines for digital content
A track record of successfully managing vendor relationships and cross-functional teams
Strong problem-solving and risk mitigation abilities, with experience delivering projects on time and within scope
Excellent written and verbal communication skills
Nice to have:
Experience working in EdTech or educational content development
Familiarity with market research techniques and customer insights analysis
Experience with agile methodologies and working on agile teams
What we offer:
Base pay annual bonus plan may be provided as part of the compensation package, in addition to a full range of medical and/or other benefits