Content moderator

• Analyze, categorize, and either approve or remove user-generated content based on established safety protocols and client standards, utilizing dedicated internal software
• Proactively stay current with all updates, modifications, and nuances in client content policies and moderation guidelines
• Investigate and resolve complex or challenging content violations, and effectively communicate high-stakes issues to senior members of the Trust and Safety team
• Act as a dedicated advocate for the platform's user community, ensuring their safety and positive experience
• Contribute ideas and actively participate in projects aimed at refining operational workflows, improving both the speed and quality of moderation tasks
• Attend required training sessions and engage in workgroup discussions to foster professional growth and ensure optimal performance in the role
• Actively participate in discussions involving sensitive social topics to ensure that the platform maintains a secure and non-toxic environment for all users

• Proven ability to manage stress and demonstrate strong coping mechanisms and resilience in a challenging environment
• Fluency in English and German (minimum upper-intermediate level)
• The capacity to review sensitive content with complete objectivity, making decisions strictly based on client policies, free from personal beliefs or bias
• Exceptional attention to detail combined with the ability to quickly synthesize and analyze complex information from various sources
• Sharp critical thinking skills to make sound, swift judgments in compliance with guidelines
• A deep understanding of and passion for internet culture, online platforms, and how digital communities operate
• High affinity for and awareness of the political, cultural, and social landscapes of the German-speaking market and region
• Proven track record of performing effectively both independently and as a collaborative team member
• Flexibility to adapt to rapidly changing business needs and evolving client guidelines
• A strong personal commitment to quality, efficiency, and overall effectiveness in your work

Prior experience in Content Moderation, Business Process Outsourcing (BPO), or Customer Service roles is a significant advantage

• Private medical care
• Life insurance
• Access to My Benefit platform
• Bonuses for referring new employees