Content Moderator I

• Quickly and accurately making decisions on text, images, and videos submitted by platform users
• Banning users when appropriate, according to guidelines
• Escalating sensitive content to management when necessary
• Accurately documenting the reasons for your ban decisions on the user’s profile
• Participating in Product calibration meetings related to Moderation with Management
• Supporting management in identifying trends and newly banned terms
• Reporting discrepancies or bugs to the Team Leads and upper management
• Reporting backend UI feature requests or bugs to management
• Assisting with training new team members

• Must have a high school diploma or equivalent experience in the same field
• Must be 18 years of age or older
• Previous experience in content moderation in T&S is a must
• Minimum of 1-year experience in content moderation T&S
• Familiarity with NCMEC reports and TechCoalition’s industry classification system is a plus
• Familiar with CRM tools
• Leadership and collaboration skills
• Must have basic knowledge in using office applications such as Gsuites & Microsoft Office.
• Strong computer navigational skills
• Multitasking Skills
• Research Skills
• Excellent communication and interpersonal skills
• Excellent organizational, time management, and follow-up skills
• Proven experience in overcoming unexpected difficulties and using logical problem-solving skills
• Strong work ethic and high level of attention to detail and accuracy
• Comfortable making decisions with limited information available Integrity
• Integrity
• Judgment & Decision Making
• Investigative Mindset/ Curiosity
• Teamwork
• Detail and Results-oriented
• Driving Growth & Innovation
• Strategic Planning
• Results Orientation
• Decision Making

Familiarity with NCMEC reports and TechCoalition’s industry classification system is a plus

• Hybrid working arrangements
• Competitive base salary
• Generous paid time off
• Comprehensive benefits package including medical, dental, and vision options
• Access to free posture-based fitness workouts from home
• Training and professional development opportunities
• Be part of a people-first, values-driven organization
• Work with innovative global partners and diverse teams