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Reporting to the Director of Communications, the Content Manager partners closely with the Senior Content Manager to go beyond traditional copywriting. This is a hands-on role at the intersection of high-quality storytelling, product marketing, social media, web experience, and AI experimentation. You will transform Zuora's positioning into consistent, high-impact content across the website, social media, campaigns, and the full customer journey.
Job Responsibility:
Be a Strategic Content Architect
Drive Editorial Excellence Across Formats
Enable AI-Powered Content Scale
Own Content-to-Web Transformation
Lead Cross-Functional Collaboration
Requirements:
5+ years of experience in high-impact content roles (B2B SaaS preferred
journalism or newsroom background a plus)
Exceptional writing and storytelling skills
Proven ability to translate product positioning into high-performing web and conversion experiences
Strong understanding of SEO, user journeys, and experimentation frameworks
Working knowledge of AI content tools, workflow orchestration, and automated QA practices
A high bar for content quality across formats: written, visual, video, and live experiences
Sharp critical thinking, creativity, attention to detail, and cross-functional influence
Nice to have:
Experience writing for SaaS companies in finance or accounting
What we offer:
Competitive compensation
variable bonus and performance-based reward opportunities
retirement programs
Medical, dental, and vision insurance
Generous, flexible time off
paid holidays
wellness days
company-wide year-end break
Paid parental leave (including fully paid leave for eligible ZEOs, subject to local policy)
Learning & development stipend to support ongoing growth
Opportunities to volunteer and give back, including charitable donation matching where available