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Shape the future of knowledge management for our global Professional Services team. You will be the crucial owner of the content governance framework, ensuring all internal documentation is the single, trusted source of truth. This role is key to driving operational excellence, improving employee enablement, and significantly reducing time spent searching for information. Join us to transform how our teams access and utilize critical information to deliver maximum value to our customers worldwide.
Job Responsibility:
Content Governance & Document Control: Develop and implement a robust content governance framework and document control processes, including versioning and approval workflows
Create and execute a recurring audit schedule to systematically ensure the accuracy, relevance, and completeness of all service documentation
Drive consistency across the organization by providing documentation standards for format, tone, and detail to functional teams
Content Management & Accessibility: Manage the content management system to ensure all materials are properly organized, securely accessible, and highly searchable for all employees
Collaboration & Stakeholder Engagement: Partner with professional services, content owners, and subject matter experts to validate accuracy of technical and customer facing resources
Collaborate with instructional designers to ensure training materials reflect current processes and standards
Requirements:
5+ years of experience in content management, document control, knowledge management, or enablement
Proven strong organizational and project management skills with the ability to successfully manage multiple concurrent priorities
Expertise in using and maintaining content/document management systems and version control tools
Excellent communication and collaboration skills for partnering across technical and non-technical global teams
Nice to have:
Experience supporting global Professional Services, Sales, or Customer Success teams
Knowledge of instructional design principles and learning management systems (LMS), such as Docebo
Familiarity with quality or compliance frameworks like ISO or ITIL related to documentation
Track record of designing and creating scalable content governance processes
What we offer:
Medical
Dental
Vision
Life
Disability
Time off plans
retirement plans
tax savings plans for health, dependent care and commuter expenses