Content Manager

• Manage intake, prioritization, and routing of Jira tickets, ensuring completeness of documentation (SEO briefs, Red Oak IDs, creative assets)
• Monitor daily ticket activity and status changes, ensuring timely elevation
• Coordinate the submission of requests to the internal creative agency for page refresh and renewal based on criteria established
• Ensure SEO recommendations and UX design feedback are incorporated into ticket documentation and review cycles
• Lead monthly and quarterly audits of PIPS pages, focusing on expiry, compliance, performance metrics, and alignment with SEO and UX best practices
• Maintain and enhance the Airtable repository of 700+ pages, used by Risk, Engagement Strategy, and ECO Operations
• Collaborate with UX and SEO teams to refine audit criteria and identify opportunities for content improvement
• Partner with analysts to evolve Power BI dashboards that monitor page performance, accessibility, and risk metrics
• Integrate Adobe site performance metrics into dashboards to track client engagement, conversion intent, bounce rates, and UX signals
• Surface SEO and UX insights to inform content prioritization and optimization strategies
• Ensure Red Oak submissions are completed and accurately linked to Jira tickets prior to elevation and closed in compliance with retention policies
• Develop processes for aggregating quarterly Red Oak submissions and tracking compliance status
• Coordinate with SEO strategists, designers, and UX strategists to align content delivery with business goals, search visibility, and user experience standards
• Participate in PI Planning and CLEAR refinement sessions to surface blockers and align strategic priorities
• Develop and maintain relationships with the internal creative agency to ensure that requests are handed off in good order
• Collaborate with Subject Matter Experts (SMEs) and business partners on requirements and review of content updates and page data
• Actively contribute to UX design reviews and SEO strategy sessions, providing content insights and recommendations

• Bachelor's degree in Business, Communications, Information Systems, or related field
• 3+ years of experience in content operations, project coordination, or digital workflow management
• Proficiency in Jira, Workfront, Airtable, Power BI, and Adobe Analytics
• Strong organizational skills and attention to detail
• Excellent communication and stakeholder management skills
• Experience with Red Oak compliance workflows
• Strong understanding of SEO principles and UX design strategy
• Familiarity with design systems and accessibility standards
• Ability to interpret data insights for content prioritization and optimization
• Experience contributing to UX and SEO reviews and translating feedback into actionable content improvements

medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan