Content Management Administrator

The Content Studio sits within Customer and Marketing and is responsible for managing HSBC’s public websites (PWS) for Wealth and Personal Banking (WPB) globally and secure content on multiple platforms. The Content Management Administrator is responsible for updating the PWS and other platforms according to briefs provided by market stakeholders. As part of a regional team covering EMEA (and ASP & US depending on staffing volumes), the role holder will be required to work effectively under direction of the local site lead and ultimately the Global Head of Content and Governance to create compelling and engaging content to drive customer engagement and acquisition. While this is not a developer role, the role holder will also be required to troubleshoot and facilitate the resolution of issues with the PWS, or the content management system (AEM) and so technical knowledge is advantageous. This role will be required to support Out of Hours changes (business critical work that may need to be made outside of normal office hours).