Content & Knowledge Associate Jobs

Optmyzr

Location:
India, Hyderabad

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Knowledge that Empowers: Build and maintain resources that help teams and customers find answers quickly, improving efficiency and reducing friction across the organization. Impactful Content: Shape how people interact with our tools and processes by creating clear, user-friendly documentation, guides, and training materials that make a real difference. Collaboration at Scale: Work alongside product managers, engineers, customer support, and marketing teams—your content and knowledge systems will be at the center of how Optmyzr communicates internally and externally. Continuous Learning: Stay engaged with evolving products and processes, refining your expertise while keeping our knowledge base accurate, relevant, and future-ready. Global Reach: Contribute to a platform used by advertisers worldwide—your work ensures that thousands of users can confidently navigate and maximize Optmyzr’s tools.

Job Responsibility:

Draft and update help center articles, FAQs, and internal guides under guidance
Assist with Spanish-English translations for product content (if applicable)
Run spelling, link, and formatting checks
flag outdated or inconsistent content
Organize and maintain internal documentation for quick retrieval and updates
Tag and file customer-facing content (docs, videos) to match tone and structure standards
Flag trends in support tickets or recurring questions and suggest new content ideas
Tag and surface support chats/emails/calls for internal quality review samples
Help coordinate internal learning sessions
take notes and prep materials
Learn Optmyzr’s platform, core use cases, and how our customers get value

Requirements:

detail-oriented and enjoy organizing information
great communication skills- fluent in both written and spoken English
can write clearly and follow tone/style guidelines
like spotting inconsistencies or gaps in instructions and fixing them
fresh graduates or up to 2 years of experience
prefer working behind the scenes to make things clearer and smoother
curious about how SaaS products work (bonus if you've worked with one before)
comfortable asking questions and collaborating with teammates in different time zones
based in Hyderabad or are willing to relocate

Nice to have:

curious about how SaaS products work (bonus if you've worked with one before)

Additional Information:

Job Posted:
December 11, 2025

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Content & Knowledge Associate