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OpenAI Logo OpenAI · IT - Administration

Content Integrity Analyst

United States, San Francisco 252000.00 - 280000.00 USD / Year · Job Posted February 21, 2026
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Job Description

We’re hiring experienced Trust & Safety / Content Integrity operators who can investigate complex cases, apply and evolve usage policy in real-world scenarios, and help build scalable systems that reduce risk over time. You will contribute as a subject-matter expert (SME) on high-stakes escalations, partnering with cross-functional stakeholders to drive fast, defensible outcomes. You will also help design the processes, tooling, and automation that power safe operations at scale. This role is ideal for someone who combines strong judgment with sharp analytical instincts, and who enjoys turning ambiguity into clear decisions, repeatable workflows, and durable automation.

Job Responsibility

  • Interpret and apply OpenAI’s usage policies to complex, novel scenarios
  • Provide clear guidance to customers and internal teams
  • Document edge cases and propose policy refinements
  • Triage, assess, and support actions on content and behavior that can drive real-world harm
  • Escalate appropriately and help drive cases to resolution
  • Support incident response and executive-visible escalations by producing clear assessments, recommending next steps, and coordinating with Legal, Compliance, Security, Product, and Engineering as needed
  • Design and operate processes for human-in-the-loop labeling, content/user reporting, appeals, enforcement actions, and continuous QA
  • Identify repeatable patterns, translate them into requirements, and partner with Engineering and Data teams to ship tooling and automation
  • Use quantitative and qualitative analysis to surface emerging abuse patterns, measure policy and tooling performance, and feed insights back into detection systems, product mitigations, and policy updates
  • Define and monitor KPIs, build calibration and QA programs, iterate on reviewer training, and improve guidelines and tooling based on error analysis
  • Create playbooks, SOPs, and training that help partner teams understand our enforcement posture, risk thresholds, and operational philosophy

Requirements

  • 5+ years in Trust & Safety, integrity, risk, policy enforcement
  • Experience working with vendors is a plus
  • Experience with high-severity safety domains (for example: CBRN, cyber abuse)
  • Experience building QA programs, calibration loops, and measurable reviewer performance systems
  • Hands-on experience writing requirements for internal tools, piloting automation, or partnering closely with Engineering on safety systems

Nice to have

  • Experience working with vendors is a plus
  • Data fluency is a plus

What we offer

  • Offers Equity
  • Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts
  • Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit)
  • 401(k) retirement plan with employer match
  • Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks)
  • Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees
  • 13+ paid company holidays, and multiple paid coordinated company office closures throughout the year for focus and recharge, plus paid sick or safe time (1 hour per 30 hours worked, or more, as required by applicable state or local law)
  • Mental health and wellness support
  • Employer-paid basic life and disability coverage
  • Annual learning and development stipend to fuel your professional growth
  • Daily meals in our offices, and meal delivery credits as eligible
  • Relocation support for eligible employees
  • Charitable donation matching and wellness stipends
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