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Content Ingestion & Transformation Specialist

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Coursera

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Location:
India

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

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Job Description:

Coursera’s Strategic Launch sub-team is building a durable capability to ingest, transform, and launch partner content at scale. This Specialist role supports content ingestion/import, transformations, and launch workflows by executing ingestion tasks, running UAT/QA, reconciling ingestion errors, and triaging defects. The role partners closely with Partner Enablement staff,Product & Engineering, the Services Org, and Teaching & Learning to ensure partner content meets Coursera specifications and launches reliably.

Job Responsibility:

  • Execute ingestion/import workflows (Common Cartridge, edX, SCORM, etc) and follow playbook SOPs for content structuring and transformation according to Coursera pedagogical standards
  • Develop and run UAT/QA test cases against acceptance criteria, logging results, maintaining test artifacts, and documenting evidence of reproducibility
  • Log, triage, and verify defects with reproducible steps, evidence, and impact
  • coordinate triage with Product & Engineering
  • Reconcile ingestion errors and data mismatches, collaborate on investigation of pipeline failures, and escalate to Platform/Solutions Engineering as needed
  • Support launch readiness and execution (pre-launch checks, testing where applicable) and coordinate launch-day validation with Coursera implementation staff and support teams
  • Maintain SOPs and a test-case library
  • surface recurring failure modes and recommend process/tool improvements
  • Track and report basic operational metrics (error rate, failure/success rates, time-to-reconcile, post-launch critical defects)

Requirements:

  • 1–3 years of relevant experience (QA/UAT, content operations, technical support, or similar)
  • Strong attention to detail and ability to follow documented SOPs and checklists
  • Basic technical literacy: comfortable reading CSV/JSON/scripts, using web authoring tools, and understanding system flow/upstream vs downstream
  • Experience writing/executing test cases and logging actionable bug reports (steps, environment, evidence)
  • Clear written and verbal communication for cross-functional and partner-facing updates
  • Able to work on well-scoped problems with general instruction and frequent check-ins for new assignments

Nice to have:

  • Familiarity with content authoring/import formats and tools (Common Cartridge, SCORM, tar.gz, etc)
  • Exposure to SQL or simple scripting for data validation
  • Experience supporting content development and testing
  • Experience using CRM/issue-tracking systems (Salesforce, JIRA)

Additional Information:

Job Posted:
April 24, 2026

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